RL042 Zsigmond Rab On Enterprise Support Radio Liferay podcast

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RL042 Zsigmond Rab on Enterprise Support

11y ago 11:26

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Content provided by Olaf Kock. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Olaf Kock or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

At Devcon, I took the opportunity to meet several people - stay tuned for several more episodes during the rest of this year. For this episode, I spoke with Zsigmond Rab. Zsigmond is Lead Engineer, Technical Support & Trainer at Liferay Hungary. This is a short and informal tongue-in-cheek talk about support-related issues.

We talked and joked about

The structure of the Hungarian Support teams
How ~~bugs~~ unexpected features are handled
How to make sure that these don't show up again in the next version
Fixpacks, Hotfixes, Servicepacks
Other worldwide support teams

You might or might not know that Liferay's business is built on Enterprise Edition - and specifically on the support services that we offer here. This is what keeps the new versions coming. This episode is meant to give you some information about the procedures that happen when you (as a customer) file an issue for Liferay support. Compared to the actual internal workflow, this is simplified, but gives sufficient insight. If you want more details, please comment.

… continue reading

72 episodes

#Tech #English #Liferay #Olafkock #Olaf Kock

Artwork

RL042 Zsigmond Rab on Enterprise Support

published 11y ago

Share

MP3•Episode home

Content provided by Olaf Kock. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Olaf Kock or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

At Devcon, I took the opportunity to meet several people - stay tuned for several more episodes during the rest of this year. For this episode, I spoke with Zsigmond Rab. Zsigmond is Lead Engineer, Technical Support & Trainer at Liferay Hungary. This is a short and informal tongue-in-cheek talk about support-related issues.

We talked and joked about

The structure of the Hungarian Support teams
How ~~bugs~~ unexpected features are handled
How to make sure that these don't show up again in the next version
Fixpacks, Hotfixes, Servicepacks
Other worldwide support teams

You might or might not know that Liferay's business is built on Enterprise Edition - and specifically on the support services that we offer here. This is what keeps the new versions coming. This episode is meant to give you some information about the procedures that happen when you (as a customer) file an issue for Liferay support. Compared to the actual internal workflow, this is simplified, but gives sufficient insight. If you want more details, please comment.

… continue reading

72 episodes

#Tech #English #Liferay #Olafkock #Olaf Kock

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