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Five Lessons from the Synergy Auto Juneteenth Crisis

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Manage episode 493484606 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of Ratchet+Wrench Radio, Group Editorial Director Chris Jones discusses a situation that every shop owner needs to understand—how to handle a customer fallout before it goes viral.

Synergy Auto Care in Wilson, North Carolina, made national headlines on June 19 after a Black customer walked out over employees' dismissive comments about Juneteenth.

We're going to break down exactly what happened and give you five concrete lessons that could save your shop from a similar crisis. Because in today's connected world, one bad moment can undo years of reputation building.

  continue reading

419 episodes

Artwork
iconShare
 
Manage episode 493484606 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of Ratchet+Wrench Radio, Group Editorial Director Chris Jones discusses a situation that every shop owner needs to understand—how to handle a customer fallout before it goes viral.

Synergy Auto Care in Wilson, North Carolina, made national headlines on June 19 after a Black customer walked out over employees' dismissive comments about Juneteenth.

We're going to break down exactly what happened and give you five concrete lessons that could save your shop from a similar crisis. Because in today's connected world, one bad moment can undo years of reputation building.

  continue reading

419 episodes

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