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Communication Modes and Mediation in a Post-pandemic World
Manage episode 485460574 series 3485398
Communication shapes the mediation process, influencing trust, negotiation dynamics, and dispute resolution outcomes.
Associate Professor Dorcas Quek Anderson from Singapore Management University explores how different communication modes – face-to-face meetings, video-conferencing, audio communication, and text messaging – affect mediation effectiveness. Her research highlights the strengths and limitations of each mode, offering a framework to help mediators choose the right approach for different disputes in a post-pandemic world.
Read the original research: library.smu.edu.sg/solresearch/4489/
476 episodes
Manage episode 485460574 series 3485398
Communication shapes the mediation process, influencing trust, negotiation dynamics, and dispute resolution outcomes.
Associate Professor Dorcas Quek Anderson from Singapore Management University explores how different communication modes – face-to-face meetings, video-conferencing, audio communication, and text messaging – affect mediation effectiveness. Her research highlights the strengths and limitations of each mode, offering a framework to help mediators choose the right approach for different disputes in a post-pandemic world.
Read the original research: library.smu.edu.sg/solresearch/4489/
476 episodes
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