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Payment Delays, SLA Pressure, and the Harsh Truth About TPAs
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In this brutally honest episode of Restoration Pros Unplugged, Clinton James sits down with Bobby Thomas, CEO of Extreme Services, to unpack the evolving challenges of working with Third Party Administrators (TPAs) in 2025. From delayed payments to unrealistic SLAs and inconsistent claim volume, this episode dives deep into the operational and financial landmines that restoration contractors face when tied too tightly to TPA programs.
Bobby brings unfiltered insights, real-world horror stories, and proven strategies for navigating today’s increasingly rigid and centralized TPA landscape. Whether you’re struggling with cash flow, compliance fatigue, or pipeline instability, this conversation will arm you with the clarity and tactics needed to regain control of your business.
What You’ll Learn:
- Why TPA payment delays are worse than ever—and what to do about it
- How to build systems that meet rigid SLAs without burning out your team
- The dangerous downside of claim volume inconsistency
- Strategies to reduce TPA dependency and diversify your lead flow
- Bobby’s rapid-fire take on myths, tools, and whether he’d build with TPAs again
If you're working with TPAs—or considering it—this is required listening.
If you’re interested in learning how Water Restoration Marketing can help you overcome the challenges discussed in this episode and get more water jobs, book a free strategy session with our team today!
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