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The Digital Shift: Collections Strategies for a New Era
Manage episode 428758046 series 3293041
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Steve Exton, from Firstsource discusses the evolving landscape of digital transformation in the collections and financial services industry, focusing on the adoption of digital technologies like AI and SaaS models.
He explores the impact of COVID-19 as a catalyst for digital strategies, the role of managed services, and the ongoing importance of human agents in complex scenarios, providing insights for senior managers on navigating these changes.
More insights and videos at https://www.ro-ar.com
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