))
Voice Analytics: Transformation and AI
Manage episode 444908395 series 3293041
Content provided by ROStrategy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ROStrategy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Ian Taylor from Avoira explores advancements in voice analytics and AI-driven transcription technology, particularly within the financial services sector.
In this episode we discuss the impact of cloud computing and AI on real-time transcription, voice analytics, and compliance, with a focus on how these technologies are transforming customer service and operational efficiency.
The conversation highlights the benefits of AI in reducing agent wrap-up time, identifying vulnerable customers, and improving sales performance, while also cautioning about the challenges of managing large volumes of data.
More insights and videos at https://www.ro-ar.com
142 episodes
Share
