What It Takes to Build a High Performing Team with Saebah Rem

Rolling Through Negotiations: First Nations Leadership, BJJ & Business Strategy

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🥋 What does it take to lead high-performing teams in one of the most demanding work environments contact centres?
In this episode of Rolling Through Negotiations, Matthew sits down with Saebah an operational leader with a track record of turning struggling teams into high-performing ones. Saebah shares what it really takes to lead in environments where emotions run high, burnout is common, and success depends on more than just hitting KPIs.

There’s talk of empathy. Of courage. Of quotes that stick with you when things get hard. And of moments when leadership isn’t about knowing more than the team but standing just far enough ahead to show the way.

Key Takeaways:

• Courage is the gateway to all other virtues.
• Why warmth in your voice even on a 30-second cold call might matter more than a perfect script.
• And how the best leaders don’t just deliver performance. They make people feel known.

If you’ve ever led a team, managed a tough conversation, or tried to show up with heart in high-pressure moments, there’s something here for you.

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New Rolling Through Negotiations episodes drop every Thursday.

Thanks for listening, peace and love to you, and until the next one, take care.

OSS!

Disclaimer: The content of this podcast is intended for informational purposes only and does not constitute legal advice.

If you are triggered by any content discussed in this episode and need support, please reach out to the following resources:
Lifeline Australia: 13 11 14
Beyond Blue: 1300 22 4636
13YARN: 13 92 76
We acknowledge the Custodians of Country throughout Australia and recognise their continuing connection to lands, waters, and communities. We pay respect to Aboriginal and Torres Strait Islander Cultures, and to Elders past, present and future.