Building Trust & Scaling Success: How Roadshow Cards is Revolutionizing the Collectibles Industry

Rooted in Retail

Trust is everything in the collectibles industry—whether you're buying, selling, or running a multi-location business. In this episode of Retail Therapy, we dive into how Jimmy and Jonathan built Roadshow Cards into a trusted, coast-to-coast brand that’s redefining the card-collecting experience.

With four stores in four different states, their biggest challenge isn’t just growth—it’s consistency. How do you ensure every customer has the same great experience? How do you build a strong leadership team across locations? Business strategist Kareen Walsh shares key strategies on scaling with integrity, strengthening team culture, and making sure your brand values shine through at every touchpoint.

If you're in retail, collectibles, or any business that relies on trust and consistency, this episode is packed with actionable insights to help you grow with confidence.

[4:09] The story behind Roadshow Cards and their unique business model

[7:55] How to create a strong, supportive team culture

[12:17] Maintaining trust and consistency across multiple locations

[12:43] Why understanding your internal brand is key to success

[14:47] Leadership strategies that set the right tone for growth

[16:56] How to ensure your management team upholds your business standards

[20:01] Encouraging open communication to strengthen team trust

[23:40] Innovative revenue streams in the collectibles market

[33:23] Making your business agenda clear, actionable, and consistent

[49:50] The impact of Roadshow Cards' expansion and customer trust

Get all of the resources in the show notes on our website:

https://rootedinretail.com/episodes/building-trust-scaling-success-how-roadshow-cards-is-revolutionizing-the-collectibles-industry/

Join the Rooted in Retail Facebook Group to continue the conversation
Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

Chapters

1. Building Trust & Scaling Success: How Roadshow Cards is Revolutionizing the Collectibles Industry (00:00:00)

2. The story behind Roadshow Cards and their unique business model (00:04:09)

3. How to create a strong, supportive team culture (00:07:55)

4. Maintaining trust and consistency across multiple locations (00:12:17)

5. Why understanding your internal brand is key to success (00:12:43)

6. Leadership strategies that set the right tone for growth (00:14:47)

7. How to ensure your management team upholds your business standards (00:16:56)

8. Encouraging open communication to strengthen team trust (00:20:01)

9. Innovative revenue streams in the collectibles market (00:23:40)

10. Making your business agenda clear, actionable, and consistent (00:33:23)

11. The impact of Roadshow Cards' expansion and customer trust (00:49:50)