Winning Customers and Keeping Them Coming Back

Rooted in Retail

In this episode of Retail Therapy, host Crystal sits down with retail therapist Bob Phibbs and guest Linda Moore to unpack the strategies that keep your cash register ringing—not just today, but for years to come.

From attracting new shoppers to building loyalty with the ones you already have, Bob and Linda share insights on connecting with different generations, addressing your customers’ real “pain points,” and selling through systems that work.They also dig into why your content—and the energy behind it—can make or break your sales, plus how to speak directly to your male audience in ways that resonate.

If you’re a retailer looking to sell smarter, market better, and keep customers for life, this conversation is for you.

[2:21] Meet retail therapist Bob Phibbs
[4:40] Strategies to win new customers and keep loyal ones coming back
[5:53] Marketing to millennials vs. boomers—and what actually works
[15:09] Why calling out customer “pain points” matters
[26:32] Selling with a proven system or framework
[36:34] The power of great content and high energy in sales
[41:18] How to connect with your male audience

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Chapters

1. Winning Customers and Keeping Them Coming Back (00:00:00)

2. Meet retail therapist Bob Phibbs (00:02:21)

3. Strategies to win new customers and keep loyal ones coming back (00:04:40)

4. Marketing to millennials vs. boomers—and what actually works (00:05:53)

5. Why calling out customer “pain points” matters (00:15:09)

6. Selling with a proven system or framework (00:26:32)

7. The power of great content and high energy in sales (00:36:34)

8. How to connect with your male audience (00:41:18)