Managing Vendor Incidents With Mandi Walls RunAs Radio podcast

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Managing Vendor Incidents with Mandi Walls

5d ago 31:45

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Content provided by Richard Campbell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Richard Campbell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

You're down - is it your servers, or someone else's? While at the Kansas City Developers Conference, Richard sits down with Mandi Walls from Pager Duty about her experiences dealing with incidents involving vendor services. It might be your cloud provider, or some other SaaS element of a pipeline, or even an open-source library dependency in an important internal application that can cause a problem. What are the next steps? Mandi talks about having a software and services bill of materials so that you know what dependencies you have, where to check their status, and how to get help when you need it. Our systems are more complicated than ever - you need a plan to deal with the incidents!

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Recorded August 14, 2025

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1016 episodes

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Managing Vendor Incidents with Mandi Walls

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published 5d ago

Share

MP3•Episode home

Content provided by Richard Campbell. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Richard Campbell or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

You're down - is it your servers, or someone else's? While at the Kansas City Developers Conference, Richard sits down with Mandi Walls from Pager Duty about her experiences dealing with incidents involving vendor services. It might be your cloud provider, or some other SaaS element of a pipeline, or even an open-source library dependency in an important internal application that can cause a problem. What are the next steps? Mandi talks about having a software and services bill of materials so that you know what dependencies you have, where to check their status, and how to get help when you need it. Our systems are more complicated than ever - you need a plan to deal with the incidents!

Links

Recorded August 14, 2025

… continue reading

1016 episodes

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