It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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#SLT007 | Susan Ostojska | How to increase client LTV with a proper onboarding?
Manage episode 222557248 series 2460848
Content provided by Callpage. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Callpage or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
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Manage episode 222557248 series 2460848
Content provided by Callpage. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Callpage or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Clients will stay with companies that care more and listen to their needs and concerns. In the world where retention contributes with 70% of annual revenue, the role of customer success teams are equally important as the role of sales departments. A proper onboarding process opens the doors to upsells and growing LTV of existing customers. How to make it happen?
…
continue reading
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Similar to Sales Leaders Talks
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published ev ...
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continue reading
The Tai Lopez podcast brings you the best business education straight from the world's top entrepreneurs. I will also review the best books in health, wealth, love and happiness that will help you achieve your maximum potential and live the best life possible.
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continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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