))
Steering Success: Lessons from Duke Brubaker at Champion Ford
Manage episode 426811418 series 3434925
Content provided by Digital Media Nation, LLC and Chris Snellgrove. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Digital Media Nation, LLC and Chris Snellgrove or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the Sensei Playbook podcast, the hosts interview Duke Brubaker, an experienced automotive industry leader from Champion Ford in Owensburg, Kentucky. Duke shares insights from his early days selling cars in the 1990s to working with his father and transitioning into owning a dealership. The discussion covers various aspects of the automotive industry, including the challenges of customer satisfaction, the importance of online reviews, and evolving customer behavior. Duke reveals how he manages his dealership, emphasizes the value of personal customer interactions, and discusses the impact of digital retailing and attribution tools in modern car sales. The episode also touches on Duke's personal and professional philosophy, encapsulating his commitment to family, fair business practices, and continuous improvement in customer service.
30 episodes
Share
