Episode 251: Unmasking the Specter: Mr. Egts' Journey into the Impact of Generative AI on Government Transformation

Dave & Gunnar Show

This week Dave joins Dynatrace’s Carolyn Ford on the Tech Transforms Podcast about what's scaring the public sector most and how Salesforce is utilizing - and securing - AI to improve customer experience with their Einstein Trust Layer. Additionally, Carolyn and Dave dive into the spooky worlds of brain cell chips, mind-reading AI, and more!

Key Topics

[02:17] Starting the Dave & Gunnar Show
[04:14] Dave's Role At Salesforce
[05:18] What's Scaring the Public Sector Most?
[10:22] Ways Agencies are Attracting Talent
[13:56] How Agencies Are Handling Legacy Systems
[15:45] What MuleSoft Does & Generative AI's Role
[22:44] Salesforce's Einstein Trust Layer
[29:21] PoisonGPT
[36:07] Brain Organoids & Other Spooky, Ethically Questionable Experiments
[42:15] Tech Talk Questions: Halloween Edition

Quotable Quotes

Considerations for the Public Sector While Using AI: "As you're going on your AI journey, you've got to be looking at the EULA [End User License Agreement] and making sure that, okay, if I give you data, what are you going to do with it?"

On Bias & Disinformation in Generative AI: "There were some previous studies that show that people are more likely to go with the generative AI results if they trust the company and they trust the model. So it's like, 'Oh, it came from Google, so how can that be wrong?' Or 'I'm trusting the brand,' or 'I'm trusting the model.'"

Dave & Gunnar Show Episodes
Episode 165 - If you can’t measure it, you can’t manage it
Episode 185 - In Your Brain, Nobody Can Hear You Scream
Episode 227 - Meetings and Punishment
Episodes 248 & 249 - Stay tuned to the Dave & Gunnar Show for these episodes to go live

Additional Links
Minority Report
Cuyahoga Valley National Park
Flowers For Algernon

We Give Thanks

• Carolyn Ford for inviting Dave to Tech Transforms!

Special Guest: Carolyn Ford.