It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Empowering Service Technicians: AI, Digital Transformation, and the Future of Manufacturing
Manage episode 464928950 series 2135908
Content provided by SME Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SME Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Advanced Manufacturing Now, host Lawrence Moebs speaks with Gerrit Stuchtey, Customer Experience Director at Arvato Systems. They discuss the challenges faced by service technicians in the manufacturing industry, particularly in the context of digital transformation and the integration of AI technologies. Stuchtey highlights the importance of timely service, documentation, and the evolving role of technicians as they adapt to new technologies. The conversation also touches on the future of manufacturing and the need for comprehensive digitalization consulting.
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Manage episode 464928950 series 2135908
Content provided by SME Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SME Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of Advanced Manufacturing Now, host Lawrence Moebs speaks with Gerrit Stuchtey, Customer Experience Director at Arvato Systems. They discuss the challenges faced by service technicians in the manufacturing industry, particularly in the context of digital transformation and the integration of AI technologies. Stuchtey highlights the importance of timely service, documentation, and the evolving role of technicians as they adapt to new technologies. The conversation also touches on the future of manufacturing and the need for comprehensive digitalization consulting.
510 episodes
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Similar to Advanced Manufacturing Now
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
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