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Q&A: “How to handle customer service without burning out?”
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What It’s About
Can you keep customers happy without answering emails at midnight?
Notes from Chris
Episode 3167
Growth is a double-edged chef’s knife: more orders, more revenue—and a flood of “Where’s my package?” pings at 11 p.m. Lucas’s e-commerce shop is a dream come true, except it’s devouring his weekends. The problem isn’t just volume; it’s the expectation of instant replies in the Amazon era.The good news: you can deliver great service without being on call 24/7. Today we’ll build a lightweight customer-service stack that scales with one person and zero burnout.
“So my one-person e-commerce shop is doing well—but my inbox is out of control. I’m spending nights and weekends answering customer emails, handling returns, and chasing shipping issues. I don’t have the budget for a full-time support rep yet, but I also can’t keep sacrificing all my free time. How can a solopreneur manage customer service efficiently, set boundaries, and maybe automate some of it without hurting the business? I’d love to know any thoughts or tips you can share.”
Listen to today’s episode to learn more…
SEE ALSO:
- Catholic Designer Creates Stylish Apparel Line: What shall it profit a man to gain the whole world but not sell any t-shirts? This designer cast his bread upon the waters and ended up with a profitable fashion line.
- Seattle Couple Creates New “Income LiveStream”: When a married couple runs into logistical problems at their wedding, it leads to an innovative service that other engaged couples need during the pandemic.
- Role-Playing Pastor Rolls The Dice On $2800/Month Hustle: Listener success story! This Presbyterian minister turns to his lifelong interest in role-playing games to set up a sustainable second income source.
Inspiration is good; inspiration combined with action is better. Now get back to work!
Yours in the revolution,
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To infinity and beyond,
Chris Guillebeau
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