Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Skill #36: Creating Usability Tests for Your Organization
Manage episode 276195971 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task.
But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.
That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR.
Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well.
In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.
Show notes:
57 episodes
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Manage episode 276195971 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Technical writers must ensure their help resources, such as documentation and video tutorials, are useful for their users. Therefore, they study language, design, and Support tickets—gathering all the context they need to ensure users can accomplish their task.
But get this: Through feedback loops such as quizzes and interviews with subject matter experts, you can create usability tests that transform the way in which you measure the effectiveness of your documentation.
That’s why in this episode, we have Mariana Moreira on the podcast: Technical Writer at Zup Innovation and Community Manager of Brazil’s budding technical comm community, Tech Writing BR.
Joining us, as well is Jerrard Doran at KnowledgeOwl—longtime sponsor of The Not-Boring Tech Writer—to discuss usability tests from a knowledge base software company’s perspective, as well.
In this episode, you’ll learn everything you need to know to begin creating usability tests for your organization.
Show notes:
57 episodes
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Similar to The Not-Boring Tech Writer
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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