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Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Skill #6: Bridging the Gap Between Documentation and Support
Manage episode 245800934 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.
But despite a shared goal, consistent communication rarely follows.
The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”
In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:
- build rapport with your Support team.
- use the relationship to create better documentation.
- measure the efficiency of your documentation.
The Show Notes:
57 episodes
Share
Manage episode 245800934 series 2568080
Content provided by KnowledgeOwl and Kate Mueller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by KnowledgeOwl and Kate Mueller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.
But despite a shared goal, consistent communication rarely follows.
The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”
In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:
- build rapport with your Support team.
- use the relationship to create better documentation.
- measure the efficiency of your documentation.
The Show Notes:
57 episodes
All episodes
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Similar to The Not-Boring Tech Writer
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