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Talking on Eggshells (Replay): Moving from directives to collaborative questions to enhance workplace communication and foster true teamwork.
Manage episode 461183269 series 2789682
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On this replay, Jeff engages with communication expert Sam Horn to discuss strategies for navigating tough conversations with confidence and clarity. Drawing from her book "Talking on Eggshells," Sam shares powerful insights on how to transform potentially tense moments into constructive, relationship-building interactions. The conversation reveals techniques for saying the right thing at the right time, managing emotionally charged situations, and using empathy-driven language to defuse conflict. Sam provides actionable advice for leaders and teams, emphasizing the importance of mindful communication in fostering a positive, collaborative work culture.
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