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Ep 125 - How to Handle Team Conflict Without Becoming the Villain
Manage episode 474353570 series 3404963
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In this episode, we tackle the delicate art of managing team conflict effectively. We explore how leaders often get conflict wrong—either by avoiding it completely or jumping in too aggressively—and share practical strategies for navigating disagreements in a way that builds trust rather than erodes it. Join us as we discuss when to step in, when to step back, and how to create an environment where constructive conflict can actually strengthen your team.
Key points from this episode
- Why conflict avoidance is often more damaging than the conflict itself
- How to recognise different types of conflict and respond appropriately
- The importance of listening as your first response to emerging team tensions
- When to intervene versus when to let team members work through issues themselves
- Creating team agreements about handling conflict before problems arise
00:00 Introduction and Topic Overview
01:00 How Leaders Get Conflict Wrong: Avoidance and Aggression
03:00 The Value of Positive Conflict in Teams
06:00 Recognising the Different Types of Conflict
08:00 The Power of Listening Before Acting
12:00 When to Step In vs When to Step Back
15:00 Having the Right Conversations at the Right Time
19:00 Handling the Team Member Who Consistently Creates Issues
22:00 Quick Wins for Better Conflict Management
Useful Links
Four Types of Conflict Episode
Join The Catalyst Career Club for 50k+ Leaders
Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamelalangan/
Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-jagger/
Interested in working with us?
Get in touch about career or leadership development, outplacement workshops or recruitment support via the Catalyst Careers website
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