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You can’t build a great business without creating a great customer experience
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EP 391 - This week we are joined by Toby Burns, immersive events pioneer and the man behind Silent Disco.
He has some quite spicy things to say about how the UK treats entrepreneurship and flags an innovation that he would love to see the UK copy from China.
Yep, we should copy China.
You’ll have to listen in to find out how and why. But you will also get some real nuggets of business wisdom (in handy catch phrases). Such as “innovate or evaporate”, “diversify or die”.
Most importantly, if you want to create continued success you need to create a great customer experience at every touchpoint.
Let us know what you think in the comments.
*For Apple Podcast chapters, access them from the menu in the bottom right corner of your player*
00:00 BWB with Toby Burns
01:16 Andy's intro to Toby
01:58 The Silent Disco Business Model
03:57 Toby's Early Career and Family Business
07:02 Customer Service and Business Philosophy
14:16 Property Investments and Business Strategy
16:55 Innovations and Future Plans
30:16 The Turning Point: Scaling a Business
31:01 Innovating in the Entertainment Industry
32:52 Customer Service and Business Processes
39:14 The Impact of Taxes on Business
48:11 Navigating the COVID-19 Crisis
54:15 Advice for Young Entrepreneurs
01:03:12 Toby's Ultimate Party Line-Up
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