Mastering Customer Success in the Parking Industry with Nicole Wylie

All Things Parking with Dani and John

In this episode, Dani and John chat with Nicole Wylie, VP of Customer Success at FLASH, about her journey through the parking industry and the transformative role of technology. They also dive into mentorship, diversity, and how parking is evolving to meet modern demands.

In this episode, Nicole and your hosts Dani Crain and John D. Conway get into:

* Nicole’s transition from Groupon to SpotHero and eventually FLASH.

* How mentorship programs like Women in Parking shaped Nicole’s career.

* The rapid evolution of parking technology.

* Challenges and opportunities for women in a traditionally male-dominated field.

* FLASH’s innovative approaches to customer success and regionalization.

* How Nicole navigated the complexities of integrating 11 companies into FLASH.

* Tips for navigating male-dominated industries with grace and confidence.

Chapters in this episode:

(01:11) Nicole Wylie’s Journey into the Parking Industry

(03:54) From Groupon to SpotHero

(13:13) Women in Parking: Challenges and Growth

(26:34) Technology in the Parking Industry

(36:00) FLASH’s Growth and Customer Success Initiatives

(42:32) Regionalization and Improving Customer Experience

Thanks to our sponsors for supporting this show:

* Laney Solutions: leaders in the recruiting talent for the parking industry: https://www.laneysolutions.com/

* SpotHero: Parking made easy, wherever you go: https://spothero.com/

* Parking Revenue Recovery Services (PRRS), bringing you a new standard in parking compliance: https://www.parkingprrs.com/

* LAZ Parking, making a difference, one car at a time: https://www.lazparking.com/

* Asura Technologies, an automated license plate recognition (ALPR) and video analytics company: https://asuratechnologies.com/

* Parking Whisperer: https://parkingwhisperer.com/

Thanks to Nicole Wylie for being on the show.

Connect with Nicole on LinkedIn https://www.linkedin.com/in/nicolewylie/

Connect with the hosts:

* http://www.parkingtalk.com

* Dani Crain: https://www.linkedin.com/in/dani-crain-3754a3178/

* John D. Conway: https://www.linkedin.com/in/john-d-conway-b55a7025/

* [email protected]

Subscribe, like, and follow:

* Apple Podcasts: https://apple.co/44KScHB

* Spotify: https://spoti.fi/3rKBJVn

* YouTube: https://www.youtube.com/@ParkingTalkwithDaniJohn-hb9ku

* LinkedIn: https://www.linkedin.com/company/parkingtalk-com/

* Twitter: https://twitter.com/parkingtlk

This episode was produced by Story On Media & Marketing: https://www.successwithstories.com.