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Helping Families With Ageing Parents Downsize With Ease | Client Story
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Helping Agsing Parents Downsize
In this episode, Scott reconnects with Charles and Helen, past clients who navigated the emotional and logistical challenges of helping an elderly parent transition from their longtime family home. They share their firsthand experience working with the Broady Windsor Group and how the Homeowners Advisory Club was instrumental in making the process smoother and more manageable.
The Emotional Weight of Downsizing
Charles reflects on the pressure of managing his own family and business while also caring for ageing parents. His mother was facing dementia, and his father was alone in a large home he could no longer manage on his own. The emotional and logistical burden was immense until he partnered with the BW Group and Helen Mitchell.
Beyond Real Estate: Full-Service Support
Charles emphasizes that what stood out most wasn't just the real estate service—it was everything around it. The BW Group provided access to a trusted network of professionals through the Homeowners Advisory Club. Helen, a key resource for helping seniors through this process, acted as a point person, helping to coordinate everything from yard cleanup and handyman services to inspections and moving support.
Dealing with the Unexpected
Just days before listing, a major plumbing issue surfaced. Rather than panic, Charles leaned on the team’s network. The problem was handled immediately, saving time, stress, and further delays. For Charles, it was the reassurance of knowing someone had his back, even during emergencies.
Strategy and Speed: Getting to Sold
With tax season approaching and another property to manage, Charles needed to sell quickly without compromising on value. Scott guided him through a pricing strategy that created urgency in the market. The result: a successful sale in just two weeks, close to asking price, despite a slower time of year.
The Value of Trusted Advice
Having previously sold a property in the U.S., Charles had a benchmark for good service—but working with Scott and his team raised the bar. He appreciated the clarity, honesty, and guidance that helped him avoid costly mistakes. The team’s extra effort made all the difference in a highly stressful situation.
Helen’s Perspective: From Referral to Trusted Partner
Helen, who initially connected with the BW Group through a referral, knew immediately Scott was the right choice. She discusses how trust and connection are critical when choosing a realtor, especially when handling sensitive family transitions. Her background working with seniors gave her insight into the unique emotional challenges of downsizing a lifetime’s worth of belongings.
Pre-Listing Inspection: A Game Changer
One standout moment was the pre-listing inspection, which uncovered important repairs before the home hit the market. This proactive approach prevented buyer concerns and allowed them to get competitive quotes in advance. Helen calls it a “genius move” that helped avoid surprises and maximize peace of mind.
A Network That Works Like a Team
From plumbing and junk removal to estate sale professionals, Helen highlights how BW Group’s network isn’t just a list of names—it’s a collaborative ecosystem. Each provider shares a common mindset focused on service, empathy, and professionalism. That shared vision was critical to the home selling process.
Supporting Both Generations
Helen makes an important observation: while the focus may be on helping the seniors, the real impact is felt by the adult children—those juggling careers, parenting, and caregiving. She now sees herself as working for the children, reducing their stress while guiding the parents.
A Final Word from Charles and Helen
The episode wraps with heartfelt gratitude. Charles says he’d recommend the BW Group “to anyone in any situation,” citing Scott’s honesty and results-driven approach. Helen adds that it’s not just about sales—it’s about supporting people through one of life’s toughest transitions, with empathy and the right team beside you.
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(514) 516-1579 Scott Broady
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