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Work In Progress (WIP)
Manage episode 392820461 series 3531109
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Understanding and Improving Work In Progress (WIP)
Wim discusses the important metric of Work In Progress (WIP) and how it impacts managed services providers (MSPs). He explains how WIP refers to tasks currently being worked on across departments. By reducing WIP, MSPs can increase productivity and improve workflow. Strategies include cross-training staff, defining clear work processes, and focusing on one task at a time. Monitoring both individual and team WIP is critical. Related metrics like lead time and throughput are also covered. Wim advocates concepts like Kanban and lean thinking to better manage WIP in MSPs.
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