Scaling The Gap Podcast Ep 28 | Crowdfunding Insights With Jeff "Fuzzy" Wenzel Scaling The Gap podcast

Artwork

Player FM - Internet Radio Done Right

Added one year ago

Content provided by Madeleine MacRae. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Madeleine MacRae or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

O

On the Bus with Troy Vollhoffer

On the Bus with Troy Vollhoffer podcast artwork

On the Bus with Troy Vollhoffer podcast artwork

1
The Road Back to Country With Blake Shelton 25:13

6 days ago25:13

25:13

After taking a four year break on his Oklahoma ranch, Blake Shelton is back on the road and riding the high of his new album, For Recreational Use Only . After 29 number one hits, and a detour into Hollywood, Blake’s scorching hot single “Texas” proves he’s still got it. Country Thunder CEO Troy Vollhoffer recalls meeting Blake Shelton during a crazy storm that really put the “thunder” in Country Thunder. After 23 seasons on The Voice , Blake opens up about spreading himself thin and making the choice to be “a TV guy or a touring guy.” The two reminisce about Toby Keith and why being a road dog is the best way to learn how to entertain a crowd. Blake reveals how his worst on-stage “ass-kicking” taught him how to be himself in front of a crowd. After taking so much time away from the spotlight, Blake shares that it was Post Malone who reminded him that he’s still a country singer at heart.…

Scaling the Gap « »
Scaling the Gap Podcast Ep 28 | Crowdfunding Insights with Jeff "Fuzzy" Wenzel

about a year ago 29:18

Share

MP3•Episode home

Content provided by Madeleine MacRae. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Madeleine MacRae or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of "Scaling the Gap," Madeleine MacRae explores the innovative world of crowdfunding with Jeff "Fuzzy" Wenzel, an early pioneer in the space. Jeff shares his journey from participating in one of the earliest Kickstarter campaigns to specializing in equity crowdfunding, where small investors can own a stake in startups for as little as $100.

Jeff emphasizes that successful crowdfunding campaigns require a solid foundation of followers and strategic marketing to engage potential backers. His insights highlight the evolving landscape of funding and the importance of adaptability and resilience in the ever-changing business environment.

… continue reading

74 episodes

Artwork

Scaling the Gap Podcast Ep 28 | Crowdfunding Insights with Jeff "Fuzzy" Wenzel

Scaling the Gap

published about a year ago

Share

MP3•Episode home

Content provided by Madeleine MacRae. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Madeleine MacRae or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this episode of "Scaling the Gap," Madeleine MacRae explores the innovative world of crowdfunding with Jeff "Fuzzy" Wenzel, an early pioneer in the space. Jeff shares his journey from participating in one of the earliest Kickstarter campaigns to specializing in equity crowdfunding, where small investors can own a stake in startups for as little as $100.

Jeff emphasizes that successful crowdfunding campaigns require a solid foundation of followers and strategic marketing to engage potential backers. His insights highlight the evolving landscape of funding and the importance of adaptability and resilience in the ever-changing business environment.

… continue reading

74 episodes

All episodes

×

Artwork

1
Start Before You’re Ready: Scaling Through The Chaos with Todd Green | Scaling the Gap Ep 73 31:16

1 day ago31:16

31:16

So many entrepreneurs hit pause, waiting for all the pieces to fall into place before they take action—but that pause can come at the cost of real momentum. What if the secret to success is just getting started, even when things feel a little messy? In this episode of Scaling the Gap, host Madeleine MacRae sits down with Todd Green, president of Premier Blinds and Shades and host of The Premier Podcast, for an unfiltered look at what it really takes to scale a business. Todd helped grow a retail window covering company from his friend’s basement into a 100-person operation… all without a website, CRM, or any formal systems. But scaling fast came with lessons—some tough, some transformative. Todd opens up about what went wrong, what he’d do differently, and how those experiences are now shaping his new B2B venture, built on the pillars of simplicity, support, and service. From sales strategies to leadership lessons and mindset shifts, this episode is packed with insights you don’t want to miss. Tune in now and learn what it really looks like to scale through the chaos—and come out stronger on the other side. Key Takeaways Why courage, not certainty, is the first step to real success. The difference between motivation and inspiration (and why it matters). How scaling without systems exposes your blind spots—and what to do about it. Why surrounding yourself with the right people can change everything. How to evolve your definition of success as your life and business evolve. In This Episode [00:00] Introduction to Todd Green [05:39] Building sales systems and philosophy [08:45] Bias for action and company culture [10:28] Todd’s origin story [13:02] Founding Premier: identifying industry needs [16:30] Decades in days: the value of mentorship [18:17] Saying yes to opportunity and staying curious [24:15] Reflections on success and failure [27:08] Personal success algorithm [29:23] How to connect with Premier [29:45] Closing thoughts and call to action Notable Quotes [03:56] "Scaling a business is a lot like doing a puzzle without the finished picture in front of you. Just start putting the pieces together." — Todd Green [04:08] "You don't have to be great to start, but you do have to start in order to be great." — Todd Green [09:36] "If you see a need and you take action and you fail, I'm not going to jump your case. But if you do nothing, that's when I'm not going to tolerate that mediocrity." — Todd Green [20:09] "Wise people learn from their mistakes, but the wisest people learn from the mistakes of others." — Todd Green [21:41] "Inspiration moves more than motivation. When people are inspired, that's what really moves people to act." — Todd Green [22:43] "Your life is always moving in the direction of your strongest thoughts." — Todd Green [26:21] "Success is not a shiny gleaming mountain. It's a pile of mistakes that you're standing on top of instead of buried underneath." — Todd Green Our Guest Todd Green is the President of Premier Blinds and Shades, a B2B window treatment provider serving dealers with high-quality products, low error rates, and unmatched support—including lead generation. Formerly a retail business leader in the window covering industry, Todd scaled a company from a basement operation to a 100-person team. Now, he helps dealers navigate growth with wisdom born of experience and failure alike. Resources and Links Todd Green Website - https://premierblindsshades.com/ LinkedIn - https://www.linkedin.com/in/todd-green-247aa410 Podcast - https://premierblindsshades.com/podcast/ Discovery Call - https://premierblindsshades.com/contact/ Madeleine MacRae Website - https://mmmacrae.com/making-changes-training-motivating/ LinkedIn - https://www.linkedin.com/in/macraemadeleine Instagram - https://www.instagram.com/madeleine.macrae/…

Artwork

1
Craig Ceccarelli: Scaling with Integrity in a Cutthroat Industry | Ep 72 33:16

8 days ago33:16

33:16

Is cutting corners the only way to get ahead in business? Plenty of people think so—chasing quick wins and flashy success while leaving their values behind. But some entrepreneurs choose a different path. They stay grounded, play the long game, and still come out on top. In this episode of Scaling the Gap, host Madeleine MacRae welcomes Craig Ceccarelli, founder of HomeSpec BasementFix , a long-standing basement waterproofing and foundation repair business that thrived in a notoriously shady market—all while staying rooted in integrity. Craig shares the origin story of his business: starting out in a mobile home with a borrowed address, juggling home inspections to fund his dream, and ultimately transitioning into a full-time founder. From wrestling with whether honesty and business success can truly coexist to mentoring others in the trades, Craig’s journey reveals a deeply human, grounded, and refreshingly unglamorous side of entrepreneurship. This candid conversation explores how separating your identity from your business can create the space to live freely, how to know when it’s time to systematize and scale, and why doing “boring” business well might just be the ultimate path to freedom. Key Takeaways Honesty can scale—if you’re willing to play the long game. Don’t let your business define you; build it so you can walk away. Success often comes from “boring” businesses done exceptionally well. Mentorship, even from unlikely places, can change your entire trajectory. Freedom—not flash—is the real reward of entrepreneurship. In This Episode [00:00] Introduction to Craig [02:28] Industry ethics and dishonest practices [09:25] Unexpected joys and sorrows of business ownership [12:14] Balancing work and family life [16:25] Power, leadership, and mentorship in business [21:43] Paying it forward: mentoring others [23:20] Defining and measuring success [30:00] Advice for aspiring entrepreneurs [32:03] Closing thoughts and takeaways Our Guest Craig Ceccarelli is the founder and CEO of HomeSpec BasementFix, a leading Michigan-based basement waterproofing and foundation repair company. With over 25 years of experience, Craig built his business on integrity, system-driven growth, and a commitment to doing things right. He’s passionate about mentoring others and proving that honesty and long-term success can go hand in hand. Resources and Links Craig Ceccarelli Website - https://www.basementfix.com/ LinkedIn - https://www.linkedin.com/in/craig-ceccarelli Madeleine MacRae Website - https://mmmacrae.com/making-changes-training-motivating/ LinkedIn - https://www.linkedin.com/in/macraemadeleine Instagram - https://www.instagram.com/madeleine.macrae/ Mentioned The E-Myth - https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280 The Millionaire Next Door (CD) - https://www.amazon.com/Millionaire-Next-Door-Surprising-Americas/dp/0743517822 How to Think Like a Billionaire (Audiobook) - https://www.audible.com/pd/Think-Like-a-Billionaire-Become-a-Billionaire-Audiobook/B0D7QQ8B7D…

Artwork

1
Zac Palmer: Why Success Without Fulfillment is Failure | Ep 71 32:09

15 days ago32:09

32:09

What if everything you’ve been told about success is wrong? You’re crushing your goals, hitting your targets—maybe even making more money than ever. So why does it still feel like something’s missing? In this episode of Scaling the Gap, host Madeleine MacRae sits down with Zac Palmer, renowned sales and persuasion strategist, who’s personally driven over $150 million in sales and worked alongside icons like Tony Robbins and Dean Graziosi. But Zac’s story didn’t start on stage—it started in a telemarketing cubicle and took him through deep entrepreneurial trenches, personal reinvention, and eventually, total freedom. From turning around an $800,000-in-debt business at age 19 to launching high-performance sales teams and a transformative podcast, Zac shares how his love for communication, commitment to growth, and deep self-awareness became the foundation for sustained impact. Zac’s journey reveals that success isn't just about the numbers—it's about finding fulfillment, freedom, and balance in all areas of life. Key Takeaways You don't need formal education to lead—you need hunger, humility, and hustle Communication is a superpower that shapes both stage presence and team success Success means nothing without fulfillment and presence with those who matter most Personal growth fuels professional growth—and often comes from surprising sources Celebrate your wins: train your nervous system to seek joy and reward In This Episode [00:00:00] Introduction to Zac Palmer [00:04:48] Pivotal moments in Zac’s journey [00:08:14] Balancing desire and reality [00:12:59] Lessons from parenthood [00:14:40] Perpetual Growth Podcast overview [00:17:31] Navigating life’s balance [00:20:19] Awareness of life changes [00:22:08] Does Zac consider himself successful? [00:28:11] Zac’s success algorithm [00:30:58] Where to find Zac Palmer Notable Quotes [00:02:48] "I realized at a very early age that I had a knack for communication and, you know, a passion for connecting with people. Just something I enjoyed." — Zac Palmer [00:10:43] "You might find or create a new passion at 40. Maybe it's 60, maybe it's 80 years old. And it's giving yourself the permission to pursue that thing and pivot and change." — Zac Palmer [00:14:49] "If something's not growing, it's dying." — Zac Palmer [00:24:44] "Success without fulfillment is the ultimate failure." — Zac Palmer [00:26:31] "When you're in a moment of delight, of an achievement, when even if it wasn't on your list of hot lists of things you wanted to do, but it feels delightful to you… linger in that moment.” — Madeleine MacRae Our Guest Zac Palmer is a high-performance sales and persuasion strategist who has grossed over $150 million in sales. From his humble beginnings in telemarketing to consulting for Tony Robbins, Dean Graziosi, and other major names in personal development, Zac now focuses on building elite sales teams and helping business owners develop sustainable, people-first strategies. He also hosts the Perpetual Growth Podcast, where he explores holistic success across business, relationships, health, and life. Resources and Links Zac Palmer Website - https://www.thezacpalmer.com/ LinkedIn - https://www.linkedin.com/in/thezacpalmer Podcast - https://podcasts.apple.com/us/podcast/zac-palmers-perpetual-growth-podcast/id1794170265 Madeleine MacRae Website - https://mmmacrae.com/making-changes-training-motivating/ LinkedIn - https://www.linkedin.com/in/macraemadeleine Instagram - https://www.instagram.com/madeleine.macrae/ Mentioned Knowledge Business Blueprint - https://megankharrison.com/clients/tony-robbins-and-dean-graziosis-knowledge-business-blueprint/ Success Without Fulfillment is the Ultimate Failure - https://www.inc.com/bill-carmody/tony-robbins-success-without-fulfillment-is-the-ultimate-failure.html…

Artwork

1
Turn Failure Into Fuel: A Franchise Founder’s Comeback Story with Steven Livingston | Ep 70 35:14

22 days ago35:14

35:14

Are you feeling stuck in your career, yearning for something more but unsure how to make the leap? You're not alone. Many people dream of entrepreneurial success but struggle to break free from the golden handcuffs of corporate life. In this episode of Scaling the Gap, host Madeleine MacRae chats with Steven Livingston, a self-proclaimed "corporate misfit," and entrepreneur whose journey is as real as it gets. Growing up in Jamaica, Steven’s passion for business started early—he was selling in school and working in investment banking by 17. Years later, he and his wife then made a bold move: buying a franchise while still working full-time corporate jobs. It wasn’t easy, but it was smart. They used what they learned in their careers to grow their business, creating a snowball effect that paid off big time. But it wasn’t all smooth sailing. Steven opens up about a major financial loss and how it tested his confidence. Instead of giving up, he doubled down—on himself. He also talks about the juggling act of life, likening it to a three-legged stool: it’s not about perfect balance every day, but getting it right over time. For Steven, success isn’t about titles or money—it’s about growth, humility, and staying grateful. Tune in for an honest, inspiring conversation about entrepreneurship, resilience, and finding your version of success. Key Takeaways Talent + Passion = Magic – Success thrives at the intersection of what you love and what you’re good at. Golden Handcuffs vs. Golden Parachutes – Breaking free from corporate security requires conviction. Entrepreneurship Isn’t for Everyone – It demands resilience through financial lows and personal sacrifices. ADHD as a Superpower – Leverage hyperfocus on passions; delegate weaknesses. Redefine Success – It’s about fulfillment, gratitude, and the journey—not just the destination. Leadership = Unlocking Potential – Great leaders spot talent mismatches and reposition people for excellence. In This Episode [00:00] Introduction to Steven Livingston [01:20] Early life and business ventures [05:03] Corporate career and entrepreneurial balance [07:20] The leap to full-time entrepreneurship and the inspiration behind it [12:37] Finding passion and talent intersection [14:09] The luck paradigm [17:29] Embracing ADHD as a superpower [18:55] The entrepreneurial journey: Unexpected hurdles [21:17] Balancing life as an entrepreneur [24:26] Defining success: A personal perspective [27:30] Crafting your own success algorithm [33:30] Final thoughts and farewell Notable Quotes [04:12] “ What I found was I continued to grow at a faster rate whenever I had a business on the side because then I would take the things that I'm learning from business and apply it to my job. And then that allowed me to come with a different approach, a different perspective, a different angle.” — Steven [03:37] “I started doing entrepreneurial roles within corporate. I was 100% a corporate misfit.”— Steven [05:53] “There would be times when the therapist is looking at me and saying like you were meant to be an entrepreneur, why are you still at work yourself in this position in corporate where the skill sets has gotten you to a certain point that it creates what they call the golden parachute.”— Steven [13:47] “In many cases, people are just in the wrong seat doing the right things. Right the wrong seat, doing the wrong things. But it's for a leader to establish what the right things are. Part of leadership is identifying where those two intersect so you can find that talent.” — Stevenu [12:37] “I've always lived by the philosophy that where talent and passion intersect, there is where magic is formed.” — Steven [14:43] “When I was a little kid, I made the world's most horrific, rancid smelling perfumes out of my mom's dead flowers and tried to sell them on my front porch. You cannot take the entrepreneur out of the girl.” — Madeleine [26:57] “Instead of asking myself every day if I'm successful, because that's always a moving target. I wake up every morning asking, am I fulfilled? Because if I'm fulfilled, then success will always be an inevitable byproduct.” — Steven Our Guest Steven Livingston is a Jamaican-born serial entrepreneur, franchise owner, and former corporate leader with experience at Diageo, Walmart, and eBay. From early hustles to boardrooms, he’s built his success on a philosophy of betting on yourself—and now empowers others to do the same by helping them unlock their full potential. Resources and Links Steven Livingston Website: https://thisissteven.com/ Instagram: https://www.instagram.com/stevenglivingston LinkedIn: https://www.linkedin.com/in/stevenglivingston Madeleine MacRae Website: https://mmmacrae.com/making-changes-training-motivating/ Linktree: https://www.linkedin.com/in/macraemadeleine Instagram: https://www.instagram.com/madeleine.macrae/ Apply to be a guest: https://podcast.proqsystems.com/…

Artwork

1
How Women CEOs Can Lead Without Burning Out with Meghann Conter | Ep 69 44:18

29 days ago44:18

44:18

In this episode, host Madeleine MacRae sits down with Meghann Conter, founder and CEO of The Dames , to dismantle the myths of hustle culture and redefine what success looks like for high-achieving women. From physiological differences in productivity to personal stories of burnout, ADHD diagnoses, and solo parenting, this episode is a masterclass in intentional leadership and aligned living. Together, they explore how women can reclaim their time, energy, and joy—without sacrificing ambition. If you're a woman in business who's tired of grinding and ready to lead with authenticity, this episode is your wake-up call. Key Takeaways Ditch the Hustle: The 24/7 hustle model was not made for women. Aligning with your natural rhythms leads to more sustainable success. CEO is an Inside Job: Your business thrives when you are well. Tracking energy, prioritizing wellness, and building structure around your cycles can transform your results. Choose Presence Over Perfection: Being present in the moment and embracing your evolution creates a deeper, more fulfilling version of success. Drop the Stick: Shame, guilt, and comparison are silent saboteurs. Letting go of internalized judgment opens the door to aligned action and joy. You’re in a Category of One: There is no competition when you embrace your unique path. Comparison is wasted energy. In This Episode [0:00] Meet Meghann Conter: visionary, founder, community builder [1:36] The Dames: Hogwarts + Harvard for women entrepreneurs [4:00] Why most networking is broken—and how to fix it [7:15] The hustle myth: why it burns out women faster [10:15] Productivity vs. alignment: managing your energy [13:05] The CEO wake-up call: redefining time and success [17:00] Replacing coping mechanisms with true self-care [22:00] When ADHD isn’t a curse—it’s clarity [26:30] Releasing the “hard life” narrative [31:00] Letting go of shame and owning your evolution [34:59] Don’t wait to live your life: the journey is the destination [37:49] Megan’s personal success algorithm Notable Quotes [08:16] “Men are built on the 24 hour clock and that is how they function. Women are built on a 28 day cycle and that is how our bodies function.” — Meghann Conter [10:16] “If you are a true CEO, you are not the one who's operating the business and running the business.” — Meghann Conter [17:08] “The life of a CEO is an inside job. So if you're not consistently doing your own personal growth work and becoming completely aware of yourself in your own unique cycles, your own unique human design, astrology personalities, et cetera, then you are typically looking at what's going on around you.” — Meghann Conter [37:49] “Until we decide that we're successful, we'll never be successful. It's like until we decide that we belong in a community, we'll never belong in a community.” — Meghann Conter [40:37] “If you're going to waste your time comparing yourself, you are donating your time to other people's causes that you don't necessarily like.” — Meghann Conter Our Guest Meghann Conter is the founder and CEO of The Dames, a women’s business accelerator for six, seven, and eight-figure entrepreneurs and corporate leaders who want growth without sacrificing themselves. Known for its “Harvard meets Hogwarts” vibe, The Dames combines deep strategy with aligned energy and authentic community. Resources and Links Meghann Conter The Dames: https://www.thedames.co/about Instagram: https://www.instagram.com/meghannconter/ LinkedIn: https://www.linkedin.com/in/meghannconter Madeleine MacRae Website : https://mmmacrae.com/making-changes-training-motivating/ Linktree: https://www.linkedin.com/in/macraemadeleine Instagram : https://www.instagram.com/madeleine.macrae/ Apply to be a guest: https://podcast.proqsystems.com/…

Artwork

1
Authenticity Over Ego: The Entrepreneur’s Edge with Trevor Emerson | Ep 68 34:01

5 weeks ago34:01

34:01

What does it take to build a thriving business while staying true to your values? How do you navigate the highs and lows of entrepreneurship without losing sight of what truly matters? In this episode of Scaling the Gap , host Madeleine MacRae sits down with Trevor Emerson, founder of LSM and host of the FranchisOR Bust Podcast , to explore his unconventional journey from college hustler to seasoned entrepreneur. Trevor shares hard-won lessons on leadership, company culture, and the power of authenticity, revealing how agility and a people-first mindset propelled his agency’s success. From wearing suits to work in 2008 (even when it was just two guys in an office) to overcoming hiring disasters and redefining success, Trevor’s story is a masterclass in resilience. Tune in for actionable insights on building happy teams, adapting to change, and measuring success beyond the zeros in your bank account. Tune in now to discover how to build a business that succeeds and fulfills you—straight from an entrepreneur who’s done it. Key Takeaways Personal growth is essential to business growth. How you show up shapes how others take you seriously. Clients want results, not just marketing jargon. Happy, empowered employees do the best work. If your business isn’t evolving, it’s falling behind. Genuine relationships are one of entrepreneurship’s biggest rewards. Success is about fulfillment, not just finances. Authenticity attracts the right clients and team. In This Episode [00:00:44] Introduction to Trevor Emerson [00:01:37] Trevor’s journey from side hustles to entrepreneurship [00:04:16] Trevor’s high and low points along the progression of his business [00:06:03] The 2008 suit-and-tie turning point [00:07:57] Shifting from "digital marketing" to business solutions [00:11:32] Doing something different every year [00:12:35] Hiring disasters and the birth of "Happy, Excellent Employees" [00:15:50] Why flexibility and ambition fuel excellence [00:17:50] Why some people don’t thrive in environments of happiness and excellence [00:19:19] Why your business has to be magnetic – Magnetizing your culture (and repelling misfits) [00:22:06] What has been unexpectedly delightful for Trevor: Networking that became friendships [00:26:17] Trevor’s success algorithm and whether he considers himself successful [00:29:43] Why entrepreneurs must pause and celebrate wins [00:30:47] How to connect with Trevor Emerson Notable Quotes [00:03:53] "As you build your business, the person who’s going to need to change the most is actually you. You will undergo so much change because you have to grow and adapt to the business you're building, and expand your own capacity to lead at a higher level." — Madeleine MacRae [00:07:00] "We began to understand very clearly that what we have to say and what we do is far less important in the conversation than what the customer needs, what their goals are, or what kind of profit margin they have on certain items." — Trevor Emerson [00:11:32] "Every year, I tell my team: ‘Next year, we’ll be doing something different.’ The core values stay, but how we deliver value? That evolves." — Trevor Emerson [00:15:51] "Happy, excellent employees — that’s sort of been our number one mantra for years and years, and it still is." — Trevor Emerson [00:20:35] "Your team is customer number one. Lose a client? You’ll find another. Lose a great employee? That’s a crisis." — Madeleine MacRae [00:26:24] "If you try to measure success by the zeros attached to your name, there will always be someone more successful than you." — Trevor Emerson Our Guest Trevor Emerson is the founder of LSM, a Nashville-based digital marketing agency, and host of the FranchisOR Bust podcast . With 20+ years in entrepreneurship, he’s mastered the art of blending strategy, culture, and authenticity to drive growth. Resources and Links Trevor Emerson Website LinkedIn Madeleine MacRae Website LinkedIn Instagram Mentioned Podcast FranchisOR Bust - Franchise Marketing…

Artwork

1
The Hidden Algorithm of Success: What Most Leaders Overlook with Billy Samoa | Ep 67 38:29

6 weeks ago38:29

38:29

In this episode of Scaling the Gap , host Madeleine MacRae sits down with Billy Samoa Saleebey, the creative force behind the very production of this show. Billy shares his eclectic journey from big-budget Hollywood productions to Tesla training, and ultimately, to building a podcast empire that saves leaders time and amplifies their impact. Billy breaks down the difference between being busy and being effective, and why learning to manage your energy is just as important as managing your time. With an emphasis on building sustainable success, this episode dives deep into what it takes to lead with purpose, clarity, and discipline—without burning out. Key Takeaways Podcasting is Edutainment: Podcasts are modern storytelling tools that combine education with entertainment, and when done right, they become timeless assets that keep giving. The Success Algorithm: Billy shares three pillars that define high performers: prioritize what matters, focus relentlessly, and manage your energy with intention. Mindset is Everything: Overcoming the inner critic and embracing imperfection (version 1 doesn’t have to be version 10!) is essential for progress and personal growth. Activities Drive Results: It’s not about doing more—it’s about doing what matters most, consistently. Time Is a Choice: No one has the time; successful people make the time by automating, delegating, or deleting what doesn’t belong on their plate. In This Episode [0:00] Meet Billy Samoa Saleebey: producer, entrepreneur, storyteller [1:38] From Hollywood to Tesla to podcasting [4:28] Why education + entertainment = lasting impact [7:00] The power of voice, story, and emotional connection [9:38] From insight to action: how to make content meaningful [11:42] The three habits of successful people [14:48] Why knowing your energy patterns matters more than rigid productivity [16:39] The journal trick: tracking how you actually spend time [19:14] Chaos is a choice; structure is a superpower [21:11] The slow road: nothing happens as fast as you think [24:30] Mindset management and silencing the inner critic [27:12] Ship the thing: why done is better than perfect [29:00] Reframing success and redefining progress [32:48] Billy’s personal definition of success [36:33] Where to connect with Billy and start your podcast journey Notable Quotes [01:38] “I got started in entertainment a few decades ago and worked in Hollywood big budget movies and then sort of had an interesting career trajectory.” — Billy Samoa [02:18] “When I left Tesla, I said, how do I combine entertainment and education? And a podcast was a good fit.” — Billy Samoa [02:33] “Really at our core, what we do is we buy people back their time.” — Billy Samoa [04:28] “You can build a body of work that accumulates over time and it's the gift that keeps on giving.” — Billy Samoa [05:01] “We go through our lives and we learn from experience. Yes, but we could also learn from other people's experience.” — Billy Samoa [06:19] “Podcasts do something very unique... there is something very special, something very deep and rich about the human voice.” — Billy Samoa [29:25] “People overestimate what they could do in a year and underestimate what they could do in 10 years.” — Billy Samoa [29:53] “Success is not a destination. Success is a journey.” — Billy Samoa Our Guest Billy Samoa Saleebey is the founder of Podify, a full-service podcast production company that helps thought leaders turn their wisdom into action. His career spans film production, corporate training at Tesla, and building edutainment platforms that elevate voices and ideas. His podcast Insight Out dives deep into the stories behind today’s most impactful leaders. Resources and Links Billy Samoa Saleebey Podify Insight Out Podcast LinkedIn Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
The Infinite Mountain: Exploring Boundless Ambitions with Moe Abbas | Scaling the Gap Ep 66 42:07

7 weeks ago42:07

42:07

In today’s digital landscape, the heart of entrepreneurial success lies in continuous learning and adaptation. In the latest episode of Scaling the Gap , host Madeleine MacRae sits down with Moe Abbas, founder of Sales Ask – an AI-powered sales tool designed to revolutionize home service businesses. Together, they explore the secrets to scaling a business effectively without losing sight of your core purpose, the hurdles of maintaining a consistent sales process, and why discipline, structure, and technology are the keys to long-term sales success. Moe takes us through his journey, from starting a construction company at 19 to harnessing the power of AI to optimize sales performance. He shares invaluable insights on how AI can supercharge your sales strategy and the critical importance of implementing structured processes for success. Discover how to future-proof your sales organization with cutting-edge technology. Tune in now! Key Takeaways The critical role of discipline in achieving sustained sales success. The five fundamental components that drive a high-performing sales organization. The initial challenges of adopting cutting-edge technology, and the long-term benefits it ultimately provides. The transition from individual sales efforts to developing a robust, scalable sales team capable of supporting significant growth. The relationship between resilience in the face of adversity and overall success. Understanding success as a multifaceted concept, with outcomes that are specific to different areas of business and personal achievement. In This Episode [00:00] Introduction to Moe Abbas [01:26] The power of sales processes [04:01] AI in sales: transforming accountability [06:47] Discipline and consistency in sales [14:29] The journey from trades to technology [16:02] Building a winning sales organization [19:20] Leveraging technology for sales success [22:22] The exponential growth of AI [26:13] The competitive advantage of early adoption of AI [27:37] Overcoming unexpected hurdles in business [34:59] Moe’s concept of success and its domains [39:30] Closing remarks Notable Quotes (00:03:09) " The process is the winning formula. It’s the recipe for success. If you follow the process, you're gonna get the outcome that you desire." — Moe (00:07:28) " Discipline is being consistent in your actions regardless of how you feel, and the consistency breeds excellence over time. This is a long game; this isn't about getting results today or tomorrow. This is about winning every single day, every single time you need a client." — Moe (00:09:43) " There's practice, and then practice becomes habit. And then habit becomes ritual. When something becomes a ritual, there's no thinking involved. It becomes part of your subconscious processes. It becomes instinctual and reflective." — Moe (00:28:12) " Your capacity to take pain is directly correlated to how successful you're gonna be." — Moe (00:32:51) “ Decision fatigue is real. Don't clutter up your mind with little decisions if you can help it.” — Madeleine Our Guest Moe Abbas is the founder of Sales Ask, an AI-driven sales tool designed to optimize sales performance for home service and home improvement companies. Starting his career at 19, Moe quickly scaled from a novice in construction to managing multi-million dollar design-build firms in Canada. With two decades of industry experience, he has developed a unique blend of hands-on expertise and technological insight. Moe advocates for combining advanced AI with disciplined processes and human-centric coaching to transform sales strategies. Through Sales Ask, he aims to revolutionize sales by turning conversations into actionable insights and measurable success. Resources and Links Moe Abbas Website LinkedIn Threads Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Beyond Blinds: The Human Code Inside a Robotic Franchise With Kristopher Stuart | Scaling the Gap Ep 65 45:03

8 weeks ago45:03

45:03

In this episode of Scaling the Gap , host Madeleine MacRae sits down with Kristopher Stuart, co-founder of Bloomin’ Blinds, to unravel how a family-built window coverings business is rewriting the rules of franchising with AI, robotics, and a firefighter’s grit. But here’s the twist: their biggest innovation isn’t in the tech—it’s in the human connection the tech enables. From repairing blinds as a 10-year-old to leading a franchise empire of 80 locations, Kristopher reveals how Bloomin’ Blinds is using AI to strip away everything except the irreplaceable moments of trust between their franchisees and customers. Think drone deliveries, robot installers, and coffee-fueled conversations—because the future of home services isn’t just automated; it’s intentionally human. Stick around for a masterclass in resilience, the “deposits of grace” that sustain long-term partnerships, and why Kristopher believes we’re living through a once-in-history opportunity to redefine industries. By the end, you’ll rethink how technology serves relationships—not the other way around. Let’s dive in! Key Takeaways The AI-Human Paradox: How Bloomin’ Blinds uses AI to automate everything except the face-to-face customer experience—turning window coverings into a high-trust, high-tech service. From Firehouse to Franchise: Kristopher’s firefighting background shaped their management style: “Treat the office like a fire station—drop everything when the call comes in.” The “Deposits of Grace” Principle: Why building relational capital (and owning mistakes) is the secret to franchisee loyalty—even when tech rollouts hit snags. The Generational Tech Shift: “We went from changing TV dials to coding AI bots—this is the only time in history that’ll happen. If we’re even 10% right, we’re ahead of 97% of the market.” Redefining Success: Kristopher’s algorithm: Spearheading a movement + robust relationships + being of service—not just profits. In This Episode [00:00] Introduction to Kristopher Stuart [09:22] AI and robotics in business [13:50] Leveraging AI for efficiency [20:06] Impact of technology on customer experience [21:29] Future of technology in home services [23:36] The origin of the franchise [24:10] Expanding beyond window treatments [24:27] The vision of robotics in installation [25:24] Human connection in technology [27:50] Challenges in the journey [29:05] Optimism in overcoming obstacles [33:34] Defining success [36:15] Personal success algorithm [40:31] Mutual understanding in leadership [43:15] Closing thoughts and connections Notable Quotes (23:33) "Technology should enhance the human relationship, not replace it." — Kristopher Stuart (26:23 )"I think the haves and have nots going forward, because information is available to everybody. It used to be information, it's now going to be the creativity to apply it."— Kristopher Stuart (33:48) "I found my happy place. I'm successful as I'm joyful, have a happy, healthy family that loves and supports me."— Kristopher Stuart (40:58 )"Everybody in the company should have decision-making authority on behalf of the company. If they don't or shouldn't, they shouldn't be in the company."— Kristopher Stuart Our Guest Kristopher Stuart is the Chief Operating Officer and co-founder of Bloomin’ Blinds, a family-owned franchise specializing in window coverings. From his early days as the company's first employee and field technician, he has played a pivotal role in its growth to over 80 locations nationwide. Kristopher also served as a career firefighter and paramedic, bringing his leadership and team-building skills to the business. Today, he focuses on coaching franchisees in growth and business development, emphasizing self-awareness and operational excellence. Resources and Links Kristopher Stuart Bloomin' Blinds LinkedIn Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
The Success Genealogy: Who’s Really Behind Your Wins? With Dr. Phil | Scaling the Gap Ep 64 25:23

9 weeks ago25:23

25:23

Imagine standing at the edge of a breakthrough—your business, your dream, your legacy—but something holds you back. Is it fear? Lack of resources? Or have you simply never been shown the invisible architecture behind every great achievement? In this episode of Scaling the Gap , host Madeleine MacRae pulls back the curtain with Dr. Mercidieu “Phil” Phillips, a man who’s cracked the code on turning failure into fuel and ordinary beginnings into extraordinary generational impact. But here’s the twist: his biggest revelation isn’t about hustle, mindset, or even resilience. It’s about the people you’ll never meet. The ones who quietly opened doors for you. The failures that secretly guided you. The mentors who didn’t know they were mentoring you. Dr. Phillips calls it success genealogy—and once you see it, you’ll never chase success the same way again. From losing everything in the 2008 crash to speaking for 86,000 people at the NBA, Dr. Phillips’ journey is a masterclass in audacity. But the real question is: Who’s in your success genealogy? And more importantly—who will be in yours because of the risks you take today? By the end of this episode, you’ll rethink every setback, every open door, and every dollar you’ve ever earned. Because success isn’t just about you. It’s about the trail you blaze—and the hands you pull up behind you. Key Takeaways The "Success Genealogy" Principle: How recognizing the people who opened doors for you (or taught you through failure) creates a ripple effect of opportunity. Why Dr. Phil’s restaurant collapse became the catalyst for his entrepreneurial empire—and how to reframe failure as data, not defeat. The "R&R" philosophy (Risk + Resilience) that helped Dr. Phil scale from "abject poverty" to generational change agent. The three non-negotiables for durable success: character, resilience, and humility (plus why he studies failure stories more than success). Why your network determines your net worth—and how to build a "resilience squad" for your next growth season. In This Episode (00:00) Introduction to Dr. Phil Phillips (06:20) Upcoming event announcement (08:37) Courage in entrepreneurship (10:36) Highlighting success in others (14:01) Overcoming fear of failure (16:49) Defining success (17:57) Algorithm for success (19:23) Trailblazing in entrepreneurship (20:02) Success genealogy (21:49) Identifying role models (23:08) Resilience and community (24:01) Closing remarks Notable Quotes (01:47) "I don't like to call myself a motivational speaker. I train business owners and organizations on how to improve and how to do what they do better." — Dr. Phil (03:30) "You can always be your own boss and you can chart your own course." — Dr. Phil (08:50) "I'm a risk taker. I'm not a daredevil. I just love taking risks and seeing what happens. I call myself the R and R guy, the risk and results guy." — Dr. Phil (16:49) "I consider myself a generational shift agent or change agent. I have generations coming after me that says, if you can do it, I want to do it. So for me, that's success." — Dr. Phil (15:27) "I love being around people like you because what you carry is so contagious. I never want to wear a mask around you because I want to catch it." — Dr. Phil (20:14) "No one is dropped out of a success helicopter. You have a trail." — Dr. Phil Our Guest Dr. Mercidieu “Phil” Phillips is a transformational leader whose passion is to positively touch people’s lives and affect holistic change. He is a much sought-after conference speaker, teacher, business consultant, and coach. His worldwide work in places such as Asia, Israel, Europe, South America, Central America, Canada, the Caribbean, and across the United States has made him an inspiration to millions. Dr. Phil is the President and CEO of Level Up Coaching Solutions. He is the author of several books, including, LeaderFlip, Divine Repairs, and his latest best-seller Navigating Defining Moments. Dr. Phil is an adjunct professor and guest lecturer. He has also written dozens of published articles on family, organizational development, and leadership. Since 1990, Dr. Phil has trained over 150,000 leaders and organizations. Resources and Links Mentioned Book The Tenacious Pursuit of Peace: Where to Go When Success is Not Enough by Madeleine MacRae Dr. Mercidieu “Phil” Phillips Level Up Coaching Solutions Website LinkedIn Take the Lead Business Conference (May 10, Fort Myers) Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Fail Fast, Scale Faster: Future-Proofing a 21-Year-Old Multimedia Business with Tom Bohn 27:29

10 weeks ago27:29

27:29

What does it take to transform a 21-year-old print magazine into a cutting-edge multimedia empire powered by AI? In this compelling episode of Scaling the Gap , host Madeleine MacRae sits down with Tom Bohn, CEO of TheHomeMag, who did exactly that—and doubled his company's revenue in just three years. In today's rapidly evolving market, standing still is the fastest path to irrelevance. Under Tom’s leadership, the traditional home-improvement media company embraced AI tools like ChatGPT, launched a competitive digital platform, and even expanded into the pet industry—all while maintaining the human touch that built their legacy. Tom also shares profound leadership lessons from his most formative moments and his "Clear the Path" philosophy that creates a culture where teams move fast, fail forward, and challenge ideas without ego. For any leader facing disruption—whether from AI, market shifts, or internal growing pains—Tom's story offers both inspiration and actionable strategies. Discover what it truly means to build a business that evolves without losing its soul. Key Takeaways Understanding how AI tools can boost efficiency by 30% and how we should recognize them as our co-pilot, not our replacement How a “clear the path” and trust-filled work culture removes roadblocks for both teams and customers The importance of laughter as a secret weapon in high-pressure situations Why it’s better to fail fast than to fail cheap and to strive for progress over perfection The realization that success isn’t a paycheck; it’s freedom, family, and writing your own rules In This Episode (00:00) Introduction to Tom Bohn (01:10) Transforming TheHomeMag (02:56) Embracing change and innovation (08:06) The role of AI in business growth (15:47) The importance of resilience and trust (22:36) Defining success and leadership (26:07) Conclusion and final thoughts Notable Quotes (01:46) "If you just stay comfortable with what you are and who you are, what's going to happen is that's all going to start to disappear and change because the world's changing so rapidly." — Tom (07:40) "AI has now made it so that the speed and the radicalization of change that's coming at everything is so significant that you actually have to get out ahead of it and integrate and utilize it." — Tom (08:51) "AI is not a job replacer, it's a job enhancer. What it has done for us is taken the ability for us to bring product to market much quicker." — Tom (14:38) "I'll take speed over accuracy any day. I will argue that to the nth degree because if you're fast enough, if you're resilient enough, you can always change course, you can always tweak. But if you're late, too many people are going to beat you out to it." — Tom (19:36) "Resiliency is often incredibly underestimated. [...] Now is the time to try and fail. Eventually, you get to a place where you want to be." — Tom (22:35) "I think I'm successful because, by and large, I've been able to do what I wanted to do my entire career." — Tom Our Guest As CEO of TheHomeMag, Tom Bohn transformed the 21-year-old print publication into a $60M multimedia powerhouse spanning home improvement and pet care. His "Clear the Path" leadership philosophy drives innovation through AI adoption and bold experimentation. Known for hiring philosophy majors over programmers, this disruptive leader proves legacy businesses can outpace startups when they embrace change fearlessly. Resources and Links Mentioned Book Good to Great by Jim Collins Tom Bohn Website LinkedIn Askhomey.com THM Media Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Scaling the Gap Ep 62 | The Wealth Mindset with Brian Kaskavalciyan 44:01

11 weeks ago44:01

44:01

In this powerful episode of Scaling the Gap, host Madeleine MacRae, CEO and co-founder of ProQ, sits down with Brian Kaskavalciyan—entrepreneur, podcast host, and a leading voice in the home improvement industry. Brian shares his journey from launching a relationship marketing company in 2009 to becoming a trusted advisor for home improvement entrepreneurs seeking financial freedom and long-term success. Together, Madeleine and Brian dive into the real work behind entrepreneurship—overcoming self-limiting beliefs, cultivating humility, setting intentional goals, and redefining success beyond just financial gain. This is an episode full of straight talk, inspiration, and actionable strategies for entrepreneurs ready to grow from the inside out. Key Takeaways Why wealth and personal freedom go hand-in-hand for long-term business success The mindset shifts that separate surviving business owners from thriving entrepreneurs How personal development is the "hardest work"—and the most rewarding Strategies to break through self-limiting beliefs and achieve financial goals The role of ethics, humility, and impact in building a legacy How daily rituals and reminders help align your actions with your vision Why defining success for yourself is essential to finding fulfillment In This Episode: 00:00 – Introducing Brian Kaskavalciyan 01:40 – Brian’s Journey and Core Business Philosophy 04:04 – Wealth as a Path to Freedom 05:52 – Personal Development as the Foundation of Wealth 08:49 – Ethics and Integrity in Business 13:31 – Creating the Ripple Effect of Prosperity 17:42 – Why The Hardest Work is Working on Yourself 20:58 – Setting Financial Goals with Intention 24:04 – Building a Mindset for Long-Term Success 28:38 – What Success Really Means 41:28 – Final Reflections and How to Connect with Brian Notable Quotes [00:05:37] " You can't make more time, but you can definitely buy more time." — Brian Kaskavalciyan [00:06:01] " Become a millionaire, not for the million dollars, but for what it will make of you to achieve it." — Brian Kaskavalciyan [00:09:29] “ You do not have to practice bad business to get ahead. And in fact, you are gonna become a worse person if you do that.” — Madeleine MacRae [00:15:43] “If you are paying attention to how wealth could possibly impact you, you are gonna be careful not to become overly greedy.” — Brian Kaskavalciyan [00:20:10] " Your personal development journey is ongoing. There's not a point where you’re done forever." — Madeleine MacRae [00:27:36] “ When you can stand on your own success and you feel confident in what you are achieving, it becomes less and less necessary for other people to applaud you.” — Madeleine MacRae Our Guest Brian Kaskavalciyan is a successful entrepreneur, speaker, and the co-founder of gFour Marketing Group. He’s best known as the host of The Wealthy Contractor podcast, where he helps home improvement business owners build profitable, freedom-focused companies. With decades of experience in relationship marketing, Brian empowers entrepreneurs to shift their mindset, grow their businesses with purpose, and define success on their own terms. Resources and Links Brian Kaskavalciyan LinkedIn Instagram Website Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Scaling the Gap Ep 61 | Freedom, Gratitude & Growth: A Modern Founder’s Playbook with Andrew Killian 26:35

12 weeks ago26:35

26:35

In this episode of Scaling the Gap, host Madeleine MacRae has an honest and inspiring conversation with Andrew Killian, founder and CEO of HomeStead HotLeads, about what it really takes to walk away from a successful career in software engineering and build something of your own. Andrew opens up about the motivations behind his leap into entrepreneurship, the obstacles he’s faced, and the deeply personal rewards that come from pursuing freedom, fulfillment, and impact. He highlights the role of gratitude in business, especially in the remodeling space, and how being intentional about connecting with female buyers has helped him create a more human, results-driven customer experience. This episode offers real-world wisdom on starting over, staying agile, and scaling strategically—with heart. Key Takeaways Adapting to changes in a fast-paced environment and learning to anticipate market shifts before they happen. Building a vision for your business that balances where you are now with where you want to go. Bridging the gap between ideas and action through intentional, consistent execution. Turning launch delays or market entry setbacks into opportunities for growth and strategic reflection. Using gratitude as a foundation for better client relationships and stronger business culture. Understanding emotional buying behavior to create more impactful customer experiences. Pursuing freedom and autonomy as core motivators for long-term entrepreneurial success. In This Episode: 00:00 - Introduction to Andrew Killian 01:55 - Andrew's Entrepreneurial Journey 03:09 - The Power of Gratitude in Business 04:47 - Making the Leap: Motivations and Challenges 09:05 - The Importance of Environment and Free Will 16:54 - Niches Make Riches: Tailoring to Female Buyers 20:03 - Defining Success and Personal Freedom 25:10 - Conclusion and Final Thoughts Notable Quotes [00:03:14] " Thank you is so much more powerful than I'm sorry. It's really leaning into that expression of gratitude, helping to align things to appreciate rather than to point for the failing or to point towards something different." — Madeleine MacRae [00:09:45] “ I'm a big believer in always questioning why you believe what you believe.” — Andrew Killian [00:19:25] “ if you do what you've always done, you're gonna end up getting less than what you've always gotten.” — Madeleine MacRae [00:22:21] " Being able to just control your time is the most accurate predictor of happiness." — Andrew Killian Our Guest Andrew Killian is the founder and CEO of HomeStead HotLeads, a company dedicated to helping home improvement businesses generate high-quality leads through strategic digital marketing. With a background in software engineering, Andrew made the leap into entrepreneurship to pursue greater freedom and impact. He's passionate about gratitude-driven leadership, customer experience, and empowering service-based businesses to thrive through smarter marketing and authentic connection. Resources and Links Andrew Killian LinkedIn Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Scaling the Gap Ep 60 | Maximizing Business Value: Insights on Mergers and Acquisitions with Dena Jalbert 46:28

13 weeks ago46:28

46:28

In this episode of Scaling the Gap, Madeleine MacRae sits down with Dena Jalbert, CEO of Align Business Advisory Services, for a deep dive into the world of mergers and acquisitions (M&A) for founders and family-owned businesses. Dena unpacks the emotional and strategic challenges of selling a business, stressing the importance of planning ahead, staying true to core values, and finding the right buyer. The conversation goes beyond numbers, touching on the evolving M&A landscape and the power of intentionality in business transitions. Madeleine and Dena explore the role of integrity, trust, and the joy of helping clients succeed. Madeleine shares her passion for negotiation and the balancing act of staying authentic, while Dena emphasizes the value of "entrepreneurial street smarts." Together, they reflect on lessons learned—shifting from corporate to entrepreneurial hiring, redefining success beyond financial gain, and the importance of service, diversity, and innovation in business. The episode wraps up with a powerful takeaway: success isn’t one-size-fits-all—it's about defining it on your own terms. Key Takeaways Mergers and acquisitions (M&A) in the context of founder and family-owned businesses. The unique characteristics and significance of the middle market in business transactions. The emotional challenges faced by business owners when selling their companies. The generational shift in business ownership and its implications for exit strategies. The importance of planning for value extraction well in advance of a sale. Aligning personal values with potential buyers during the M&A process. The role of specialized guidance in navigating business transitions. The evolution of M&A practices and the focus on smaller deals post-financial crisis. Viewing M&A as an opportunity for growth rather than an endpoint. The necessity of strategic planning and exploring diverse exit options for business owners. In This Episode [00:00:58] Introduction to Dena [00:04:52] Shifts in M&A focus [00:06:52] Understanding transactions [00:09:35] Impact on families [00:10:18] Planning for retirement [00:12:08] Value extraction importance [00:13:05] Planning for a successful exit [00:15:06] Concerns about ownership change [00:16:04] Finding the right partner [00:20:00] Emotional turmoil in M&A [00:21:30] M&A misconceptions [00:22:43] Evolution of M&A practices [00:22:56] Access to resources [00:25:51] The Cheesecake Factory metaphor [00:27:20] Challenges of entrepreneurship [00:35:39] Defining success [00:44:45] Final thoughts and call to action Notable Quotes (00:12:08) "I saw, I observed it happen again and again and again, where I said, 'Oh, whoa, whoa, whoa, like that can't be the case, right? We have to get the good word out there that it does take a little bit more planning.'" — Madeleine (00:17:08) "You didn't have a partner, and partnership is an active verb in this case, not just an individual. You have to take active engagement in that, and so it's strategic, it's not by accident." — Dena (00:17:54) "I want someone who knows me deeply to help me when I'm ready. I'm not going to start drilling my own teeth, so why would I not entrust my life's work to a specialist?" — Dena (00:24:22) "Nobody starts a business hoping that one day they will walk away without realizing its value. If you don't plan to maximize the value of that asset, it just dies on the shelf." — Dena Our Guest Dena Jalbert is the founder and CEO of Align Business Advisory Services. With nearly 20 years in "Big 4" public accounting and executive roles at Fortune 500 companies, she has facilitated over $3 billion in transactions involving firms like Visa and Google. Resources and Links Dena Jalbert Website LinkedIn Madeleine MacRae Website LinkedIn Instagram…

Artwork

1
Scaling the Gap Ep 59 | How to Build a Business That Feels Like Family: Janie Sandberg’s Story 27:18

14 weeks ago27:18

27:18

What if the secret to building a thriving business wasn’t about cutting-edge strategies or flashy marketing—but something much simpler, yet profoundly powerful? What if the key to customer loyalty, team satisfaction, and even personal fulfillment could be summed up in one word: love? In this episode of Scaling the Gap, host Madeleine MacRae sits down with Janie Sandberg, co-owner of Floor Coverings International in Henderson, Nevada. Janie shares her inspiring journey of building a business with her husband, Jeremy, while balancing the chaos of family life with three kids in different schools. Together, they’ve created a flooring business that’s not just about floors—it’s about creating meaningful connections and delivering a "white glove experience" to their customers. Key Takeaways The importance of customer service and creating positive client experiences. Balancing family life with the demands of running a business. The significance of building strong relationships with customers. Strategies for navigating challenges in the construction industry. The emotional aspects of entrepreneurship and managing stress. Redefining success beyond financial metrics to include personal fulfillment. The impact of a caring business culture on customer loyalty and community. In This Episode (00:00:00) Introduction to Janie Sandberg (00:06:59) Creating a customer-centric experience (00:08:41) Unexpected joys of business (00:10:53) Reciprocal customer relationships (00:12:53) Challenges in the flooring industry (00:14:44) Continuous improvement mindset (00:16:46) Defining success (00:19:19) Broader definition of success (00:22:04) Navigating business challenges (00:25:15) Connecting with Janie Notable Quotes (00:07:52) "The first thing that we're always thinking about is how can we show love to our customers?" — Janie Sandberg (00:09:03) "I have found a lot of friends which I think is unusual; my husband sometimes looks at me and goes like I don't think this is normal that we have all these customers that send us Christmas cards." — Janie Sandberg (00:17:13) "If I'm defining my success by showing love to my customers, are we delivering an outstanding experience, or are we adding value to their lives, then yes, 100% we're doing that." — Janie Sandberg (00:18:43) "Success is defined by being able to boldly live your values, by adding value to people's lives, by making the time for the things that matter in life, by navigating your life with an element of grace, and by having space for more achievements still to come." — Madeleine MacRae (00:23:59) "At the end of the day, I would still have my marriage, I'd still have my family, I would still have the relationships I built. Those things don't change; the rest of it's just money and stuff." — Janie Sandberg Our Guest Janie Sandberg is a small business owner and co-founder of a flooring company in Henderson, Nevada. With a deep commitment to customer service, she prioritizes creating a supportive, family-like experience for clients. Janie believes in leading with love, building lasting relationships, and continuously improving her business. She balances entrepreneurship with family life, embracing both challenges and rewards. Resources and Links Janie Sandberg Website LinkedIn Instagram For Las Vegas Locals: Reach out to Janie and Jeremy for your flooring needs! Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 58 | Matt Millsap: How One CEO Turned Crisis into Triumph 33:33

15 weeks ago33:33

33:33

Being a CEO means navigating constant pressure, especially when scaling your business. Now, imagine this: you're sitting on the edge with everything on the line. The stakes are high, and failure seems inevitable. So, what do you do? In this episode of Scaling the Gap , host Madeleine MacRae sits down with Matt Millsap, CEO of Build Co. 7 , to explore how he not only weathered the tough times but built a thriving business rooted in leadership, integrity, and growth. Matt’s journey wasn’t without its hurdles. After discovering he was $250,000 in debt, he turned to seasoned mentors and made bold moves that transformed his company—and his mindset. He shares the invaluable lessons he learned about leadership, company culture, and financial management, plus his “rule of two” approach that’s empowering his team to solve problems with solutions. Join us as Matt reveals how turning a crisis into an opportunity became the foundation for his company’s success. Let’s dive in! Key Takeaways Building a strong team and company culture is paramount to success Financial struggles can teach invaluable lessons in accountability and integrity Delegating effectively and empowering your team leads to better results Strong client relationships are the backbone of sustainable business growth Continuous learning and personal growth are integral to leadership success In This Episode [00:00:00] Introduction to Matt Millsap [00:01:06] Importance of building a team [00:02:04] Refining leadership skills [00:03:00] Letting go of weaknesses [00:05:02] Inspiration behind starting the business [00:06:27] Navigating the 2008 recession [00:07:23] Focus on historic renovations [00:09:08] Choosing the right clients [00:11:01] Defining ideal clients [00:12:24] Learning from difficult clients [00:13:41] Monitoring financial metrics [00:14:29] Facing financial challenges [00:16:01] Overcoming financial challenges [00:16:46] Learning and growth [00:17:17] Honoring obligations [00:19:33] Building trust with bankers [00:21:57] Unexpected team loyalty [00:23:37] Creating Construction Coach [00:26:37] The rule of two [00:29:22] Success reflection Notable Quotes [00:02:04] "Once I realized that the focus needed to be on a healthy company culture, things really started to blossom." — Matt Millsap [00:06:27] "I remember I wrote it out with him as long as I could and I looked at him one day finally and I just said, 'Boss, you know the captains got to go down with the ship, but the first mate doesn't.'" — Matt Millsap [00:16:01] "I owed a lot of people a lot of money, and I never dodged a call. I would just pick up the phone and say, 'I can't pay you today, but I'm going to pay you.' It was one of the toughest times of my life." — Matt Millsap [00:17:37] "I had a situation where I couldn’t pay my taxes. We lost a key client, and I couldn’t afford my bills. But I honored my obligations, and I paid it anyway. The owner of that company wrote me the most heartwarming email when I paid the last payment." — Madeleine MacRae [00:21:57] "An unexpected delight has been the team that I’ve built over the past years. They support me because they see the value in what I do for the company. That’s probably one of the surprises I would say." — Matt Millsap Our Guest Matt Millsap is the founder of Build Co. 7, a Nashville-based contracting company with over 16 years of experience in design, construction, and investment. The company specializes in remodeling and renovating older and historic homes, as well as undertaking small-to-medium commercial and retail projects. Their services include kitchen and bathroom remodeling, detached garages, additions, and new constructions. Build Co. 7 has been recognized with multiple awards for client satisfaction and is known for its meticulous pre-construction and construction processes. Resources and Links Matt Millsap Website LinkedIn Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 57 | The Ultimate Assist: AI, Sports, and Sales with Gabe Lullo 28:51

16 weeks ago28:51

28:51

In this episode of Scaling the Gap, host Madeleine MacRae welcomes Gabe Lullo, CEO of Alleyoop, a leading sales development agency. Gabe shares insights into his company's approach to sales, which focuses on prospecting and appointment setting for various businesses. The conversation explores the importance of mastering language and communication in sales, the integration of AI and technology, and the value of maintaining human interaction in sales processes. Gabe also discusses his personal journey, including early influences and the concept of 'leadership duplication'—the practice of magnifying specific talents within a team. This episode is filled with practical advice and inspirational stories for leaders and entrepreneurs aiming to scale their organizations and build lasting legacies. Key Takeaways Recognizing the magic of words and their potential to earn financial success Drawing inspiration and elaborating a packaging sales strategy akin to a sports team’s dynamics through using competitive, gamified environments to cultivate high-performing sales teams The role of AI and technology in sales and how sales professionals should embrace it as a tool to enhance their capabilities Why building a sales team should naturally follow business growth rather than precede it The concept of leadership duplication, focusing on elevating different slices of excellence in team members rather than creating carbon copies of oneself The importance of using language as a tool to create reality, whether it’s shaping one’s identity or building a thriving business In This Episode: 00:00 - Introduction to Gabe Lullo 01:35 - The Concept of Sales Development and Its Importance 04:04 - The Art of Prospecting and Overcoming Rejection 09:27 - Gabe's Journey: From Fundraising to Sales Leadership 12:46 - Leadership Duplication and Personality Types 17:53 - Challenges and Technological Advancements in Sales 22:39 - Defining Success and Personal Reflections 26:28 - Closing Thoughts and How to Connect Notable Quotes [00:08:01] " You have to really be in the habit of collecting the no's because the no is the doorway to the yes." — Madeleine MacRae [00:11:08] " Communication is a way of generating wealth. And that is just such a beautiful way to look at it." — Madeleine MacRae [00:12:37] “If I can start teaching people what I was doing, then [I] could build an army.” — Gabe Lullo [00:14:41] “Your job is really to be the octopus or the chameleon. It's to change colors, not as a manipulation or as a way of hiding anything, but as a way to relate to the person you're talking to.” — Gabe Lullo [00:24:16] " Success is just a decision that I've chosen. I just decided that I was going to be, and as soon as I made that decision to do it, everything else started just happening." — Gabe Lullo [00:27:14] “Language is a really powerful vehicle that you can master to speak into reality things that don't exist yet, whether it's who you decide you're becoming or what you decide you're building, or even the team that you're curating, creating.” — Madeleine MacRae Our Guest Gabe Lullo is the CEO of Alleyoop, a premier firm dedicated to transforming the Sales Development Representative (SDR) function for top-tier clients. As Chief Business Officer, Gabe leverages AI and cutting-edge technologies to revolutionize sales processes, enhancing efficiency and delivering outsourced SDR solutions that have fueled the pipelines of industry leaders like Adobe and ZoomInfo. His visionary leadership and deep expertise in sales strategy underscore the critical role of SDRs and the transformative power of AI in modern sales operations. Resources and Links Gabe Lullo LinkedIn Alleyoop Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 56 | Bold Leadership, Big Impact: Building Lasting Legacies with BNI CEO Mary Kennedy Thompson 34:51

17 weeks ago34:51

34:51

In this episode of Scaling the Gap, host Madeleine MacRae sits down with Mary Kennedy Thompson, CEO of Business Network International (BNI) and a former Marine Corps officer, to explore the values-driven leadership that fuels business success. Mary shares her journey through personal and professional challenges, from navigating the loss of a mentor to leading her organization through the uncertainty of the COVID-19 pandemic. She discusses the crucial difference between being brave—seizing opportunities in tough times—and being bold—leading others through transformational change. With deep insights from her time in the Marine Corps, Mary reveals how discipline, integrity, and resilience have shaped her leadership philosophy. She also highlights the power of networking, the role of generosity in business, and how to create a legacy that aligns with core values. Whether you're a leader navigating uncertainty or an entrepreneur striving for impact, this episode is packed with wisdom, inspiration, and actionable strategies to help you lead with confidence, build meaningful connections, and drive success. Key Takeaways How grounding decisions in core values leads to stronger organizations Handling challenges and change as a team leader during personal losses or global events like the COVID-19 pandemic Why networking is seen as a vital business skill that fosters growth. The importance of being mindful about the legacy you create and ensuring it aligns with your values How to balance established traditions with innovative practices for organizational growth and resilience How the discipline and values from military influence emphasize integrity, responsibility, and centering oneself under stress The principle of “Givers Gain,” or the belief that starting with generosity often leads to receiving benefits in return The role of forming human connections in achieving business success The importance of having fun and finding joy in the process, which enhances resilience and team morale In This Episode: 00:00 - Introduction to Mary Kennedy Thompson, CEO of BNI 01:35 - Understanding BNI: The World's Largest Business Referral Network 03:40 - The Importance of Values in Leadership 10:16 - Lessons from the Marine Corps 14:48 - Overcoming Personal and Professional Challenges 16:57 - Navigating the Challenges of COVID-19 18:09 - The Importance of Bold Leadership 18:22 - Thriving Through Adversity 20:45 - The Role of Networking in Business 21:41 - Leadership Responsibilities and Vision 23:53 - The Relationship Economy 29:09 - Defining Success and Significance 32:35 - Final Thoughts and Reflections Notable Quotes [00:04:27] " What makes an organization really strong is diversity: diversity of thought, diversity of experience, diversity across the board. And we bring this diverse group together that all say, yes, we agree to this set of values, how we're going to do things makes a difference." — Madeleine MacRae [00:06:48] " Your personality is what you show everybody, but your character is what you do when no one's watching." — Mary Kennedy Thompson [00:08:02] " You make a living by what you get, but you make a life by what you give." — Mary Kennedy Thompson [00:09:49] " I don't judge leaders by how the organization works when they're standing right there. I judge them by how it works when they're not there." — Mary Kennedy Thompson [00:20:23] " Confidence is a byproduct that most people wait for, but you don't get it without courage." — Madeleine MacRae [00:21:52] “ The root of the word inspire means to breathe life into, but we are here to bring life into one another as a leader. I'm here to breathe life into the team and serve them, help them be the best version of themselves.” — Mary Kennedy Thompson [00:28:28] “ You have to say no to the good so you can embrace the great. And when you're already doing the great things, you have to start to say no to the great so you can say yes to the excellent.” — Madeleine MacRae Our Guest Mary Kennedy Thompson is a highly accomplished and inspirational leader, currently serving as the CEO of BNI (Business Network International), the world's largest business referral networking organization. With an impressive track record in leadership roles, Mary has a unique background that spans military service as a Marine Corps officer, significant contributions in the 30 years in franchising, supporting business owners and entrepreneurs of all sizes, significant experience in global expansion & development, integrations, and a deep commitment to compassionate, effective & values-driven leadership. Resources and Links Mary Kennedy Thompson LinkedIn Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 55 | The Contractor’s Edge: Rich Harshaw on Resilience, Perspective, and Redefining Success 38:41

18 weeks ago38:41

38:41

What if the key to standing out in a crowded market wasn’t just about what you sell, but the stories you tell? In this episode of Scaling the Gap , host Madeleine MacRae sits down with Rich Harshaw, owner of Level 10 Contractor, to explore leadership, marketing strategies for contractors, and the transformative power of storytelling. Rich delves into the evolution of his company, highlighting the importance of standing out in a competitive market. Rich also shares his personal journey, including lessons learned from business challenges and the invaluable role of mentorship, offering actionable insights for contractors looking to elevate their marketing and build lasting client relationships. Rich introduces his philosophy, "It's always something; it's never nothing," underscoring the inevitability of life's challenges and the importance of resilience in overcoming them. The conversation explores the distinction between pain and suffering, with Rich advocating for gratitude and perspective as tools to navigate life's ups and downs. This episode leaves you with a reminder to appreciate what you have and embrace challenges as opportunities for growth. Let’s dive in! Key Takeaways The role of introspection and leadership growth in driving business success. Tailored strategies for contractors in the home services industry to stand out. How authentic, relatable stories can transform marketing efforts. The importance of differentiation in a crowded market. Insights into navigating obstacles faced by smaller contractors. How personal experiences shape professional journeys. The value of mentorship and building industry relationships. Evaluating marketing materials for uniqueness and authenticity. Using relatable messaging to establish credibility with clients. Viewing challenges as opportunities for growth and learning. Understanding success as a subjective, perspective-driven concept. The importance of bouncing back from setbacks. Recognizing that while pain is inevitable, suffering is optional. Cultivating a mindset of appreciation for current circumstances. In This Episode: [00:00:00] Rich Harshaw's background [00:01:45] The meaning of Level 10 [00:04:45] The Happy Money Promise [00:07:24] The importance of identity in marketing [00:08:30] Storytelling vs. platitudes [00:09:22] Using quality materials in marketing [00:11:51] The 'So What?' game [00:15:04] Connecting with customers through relatable stories [00:17:56] Rich's journey into marketing [00:25:01] Lessons from business failure [00:29:55] Success and personal definition [00:30:07] Facing challenges and appreciating what you have [00:37:03] Closing thoughts Notable Quotes [00:05:38] "We had a customer install an HVAC system for $17,000, and the client felt overcharged. So, we refunded all their money, and they kept the system. That’s one way to fix a problem." — Rich Harshaw [00:12:23] "When someone acts like the table stakes of business are their calling card, it gets me going. We show up on time? Oh, goody. You have to be competent at an extreme minimum to earn and maintain your business." — Madeleine MacRae [00:14:42] "If we’re even one single minute late, you don’t pay. There’s no fine print, no hoops to jump through. It’s just free." — Rich Harshaw [00:22:24] "Having been a cash millionaire, I was in debt $3 million. That was my business exploding like the Hindenburg." — Rich Harshaw [00:25:28] "The fear of failure completely goes away once you've failed. It allows you to take more risk, controlled risk, of course." — Rich Harshaw [00:27:06] "I was in a pretty low moment, and I saw a sticker that said, 'But did you die?' I burst into laughter because it reminded me that even if you stumble, you’re still alive." — Madeleine MacRae Our Guest Rich Harshaw is a seasoned entrepreneur, business strategist, and the founder of Level 10 Contractor, a company dedicated to helping contracting businesses achieve exponential growth and operational excellence. With over two decades of experience in the construction industry, Rich has established himself as a leading authority in business development, marketing, and strategic planning for contractors. Rich's journey began with his own contracting business, where he honed his skills and developed a deep understanding of the challenges faced by contractors. Leveraging this hands-on experience, he transitioned into consulting, where he has helped countless contracting businesses streamline their operations, increase profitability, and scale effectively. At Level 10 Contractor, Rich and his team provide a comprehensive suite of services, including business coaching, marketing strategies, and operational consulting, all tailored to the unique needs of contracting businesses. Rich is also a sought-after speaker and author, sharing his insights and expertise through various platforms to empower contractors to reach their full potential. Resources and Links Scaling the Gap Podcast Rich Harshaw Website LinkedIn Podcast Madeleine MacRae Website LinkedIn Instagram Mentioned Episode on The Level 10 Contractor Daily Podcast: 1902: Getting Serious About Scaling Your Business (Madeleine MacRae)…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 54 | The Greatest Lessons in Leadership from a Second-Generation Family Business 30:16

19 weeks ago30:16

30:16

What really makes a leader stand out? Is it just about boosting profits, or is it about something bigger—like inspiring a team, navigating challenges, and leaving a lasting impact? In this episode of Scaling the Gap , host Madeleine MacRae sits down with Agata Olivieri of Maple Drapery and Carpet to unpack the real essence of leadership. They dive into the ups and downs of running a multi-generational family business, the emotional side of working with loved ones, and the power of self-awareness in decision-making. Agata shares how she and her brother took over the family legacy, why focusing on core strengths (and saying “no” to distractions) is crucial, and how continuous learning fuels long-term success. If you’re a leader—or aspiring to be one—this conversation is packed with insights on building a strong, accountable team, planning for the future, and redefining success beyond just the numbers. Tune in and get ready to take your leadership to the next level! Key Takeaways Leadership and its significance in business growth Challenges of multi-generational transitions in family businesses Importance of introspection and self-awareness for leaders Strategies for building a strong and accountable team Defining success beyond financial metrics Emotional dynamics and family relationships in business The role of professional development and continuous learning Focus on core competencies and the importance of saying "no" to distractions Planning for the future and creating a sustainable legacy The impact of leadership on employees and the community In This Episode [00:00] Introduction to Agata [03:20] Challenges of multi-generational business [05:29] Building a strong team [06:13] Wealth management insights [08:00] Importance of specialization [09:15] The value of time [10:30] Exit strategies for business [14:43] The money test concept [17:27] Building a path of education and accountability [17:55] The necessity of the right team [20:06] Accountability as an empowering tool [21:01] The heartbreak of closing doors [22:28] Defining personal success [25:33] Success formula breakdown [27:56] Broader definitions of success Notable Quotes [04:23] "When certain family members moved on, like my sister or my nephew, it felt a little bit painful because that was our trust factor." — Agata Olivieri [05:29] "Growing up, my parents were immigrants and they worked really hard to get what they got. They had nothing, like a second-hand couch was a big deal at the time." — Agata Olivieri [10:30] "If you don’t put an exit plan in place, what happens is that when your time is done, then your business’s time will be done because you didn’t prepare for that transition." — Madeleine MacRae [22:28] "I know I consider myself to be successful, and it probably took me a long time to realize that. I started to realize it when I was finally comfortable with accepting or taking a compliment." — Agata Olivieri [21:01] "For me, it's a little tiny bit heartbreaking when someone has worked so hard and then just closes the doors because just a little extra work, a little extra investment, could make such a difference." — Madeleine MacRae [23:45] "I am happy that I'm able to change lives within the business and outside the business with the work we do." — Agata Olivieri Our Guest Agata Olivieri is the co-owner of Maple Drapery & Carpet, a second-generation family business in Ontario specializing in high-quality window treatments and flooring solutions. With a deep-rooted passion for interior design and a commitment to excellence, Agata has been instrumental in upholding the company's legacy of transforming residential and commercial spaces since 1988. She emphasizes the importance of introspection, continuous learning, and focusing on core competencies to ensure long-term success. Under her leadership, Maple Drapery & Carpet continues to thrive, offering personalized design consultations and a curated selection of premium products to clients across Ontario. Resources and Links Agata Olivieri Website LinkedIn Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 53 | Cracking the Code of Marketing Strategy: Insights from James on Reaching Your Ideal Customer 29:06

20 weeks ago29:06

29:06

How often do businesses pour countless hours, resources, and energy into their marketing campaigns, only to feel like they’re speaking to an empty room? Picture this: you’re addressing a crowd of 10,000 people, but none of them are your ideal buyers. All that time and effort are wasted because your message isn’t reaching the right audience. It’s frustrating, right? In this episode of Scaling the Gap, Madeleine MacRae sits down with marketing expert James Hipkin to discuss the game-changing power of marketing strategy. They explore why so many businesses misdiagnose their challenges as lead generation issues when, in reality, the problem lies in a lack of strategic focus. James offers valuable insights, emphasizing the importance of truly understanding customer needs and mapping out their buyer’s journey. The episode makes one thing clear: focusing on customer outcomes—rather than just features or products—is the key to standing out in today’s noisy market. Are you ready to stop marketing to an empty room and start connecting with the right audience? Tune in and learn how a well-defined strategy can transform your business. Take action today: Listen to the full episode and start crafting a marketing strategy that reaches the right people and drives real results. Your ideal customers are waiting! Key Takeaways Importance of marketing strategy over mere mechanics Understanding customer needs and the buyer's journey Misdiagnosis of marketing challenges as lead generation issues Creation of customer avatars and journey maps using AI Focus on outcomes rather than features in marketing Selling transformations instead of just products Building trust through genuine relationships in business The overwhelming volume of marketing messages consumers face Humanizing marketing efforts to connect with customers Leveraging technology for effective marketing insights and strategies In This Episode: [00:01:03] Introduction to James Hipkin [00:04:55] The importance of the buyer's journey [00:05:18] Branding vs. marketing strategy [00:08:07] The gray noise of marketing [00:10:13] The necessity of a marketing strategy [00:11:08] AI in marketing strategy development [00:14:57] Humanizing the marketing process [00:17:54] The importance of contextualizing marketing [00:18:14] The story of FedEx [00:19:58] Understanding customer needs [00:21:24] Selling transformation, not products [00:24:12] James’ definition of success [00:27:17] Conclusion and resources Notable Quotes [00:07:20] "We spend so much time, effort, and energy just marketing to an empty room. Even if the room is crowded with 10,000 people, if not one of them is your ideal buyer, it's essentially empty for you." — Madeleine MacRae [00:10:55] "You don't have to compete with the masses and the mass marketers. In your local market, you just need to be 10% better than everyone else, and strategy will give you that 10% and more." — James Hipkin [00:14:33] "So often, marketing feels really sterile. When I put on my marketing hat, my language becomes so stiff, and I'm like, who is this woman? This is definitely not the Madeleine that shows up on stage or in a conversation." — Madeleine MacRae [00:18:58] "They went after those executive assistants who knew they were going to get yelled at by their boss if the package didn’t get from Chicago to New York overnight." — James Hipkin [00:21:06] "You’re really buying access to the destination. You just want to be there, right?" — Madeleine MacRae [00:24:18] "Success for me is not a tangible thing. I feel I’ve achieved success when I have the respect of my peers." — James Hipkin Our Guest James Hipkin is the founder of Inn8ly, a company dedicated to helping six-figure business owners grow to seven figures by offering professionally designed, secure, and customer-centric websites. With over a decade of experience in web design, James uses his expertise to simplify complex website management for small businesses. Inn8ly’s services are backed by Red8 Interactive’s 10+ years of corporate experience, ensuring efficient website builds, secure hosting, and customer-focused strategies. James is passionate about demystifying digital marketing and helping businesses thrive online. Resources and Links James Hipkin Website LinkedIn Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 52 | Building a Legacy of Quality, Culture, and Community at Draped and Style 32:32

21 weeks ago32:32

32:32

Running a family-owned business is no small feat, right? How do you keep the balance between family dynamics and professional growth? What happens when an economic downturn hits—do you fight or fold? In a competitive market, is it better to sacrifice quality for price, or is holding onto your values the real secret to success? And when it comes to your employees, how do you create a workplace where they feel valued, heard, and invested in? In this episode of Scaling the Gap, host Madeleine MacRae interviews Vanessa Yates, co-owner and designer of Draped in Style, a family business specializing in window treatments and fabric products. Vanessa shares her entrepreneurial journey, starting the business with her mother, and the challenges they faced, including the 2008 housing market crash. They discuss the importance of maintaining quality over competing on price and fostering a supportive company culture. Vanessa emphasizes creating an equitable workplace and the significance of valuing employees, which has led to a loyal and dedicated team. Want to learn how to lead your family business with heart and strategy? Don’t miss this conversation! Key Takeaways Vanessa Yates' entrepreneurial journey and the founding of Draped in Style The dynamics and challenges of running a family-owned business The impact of economic downturns on small businesses, particularly during the 2008 housing market crash The importance of maintaining quality and value over competing on price in a competitive market The significance of cultivating a strong company culture and employee engagement The difference between equality and equity in the workplace and its implications for team dynamics The disconnect between corporate environments and small businesses regarding customer connection and financial understanding Strategies for creating a supportive work environment that values employee input and well-being The broader definition of success beyond financial metrics, focusing on positive impacts on employees and communities The role of identity in defining personal and professional success In This Episode [00:00:57] Vanessa's background [00:10:14] Building company culture and employee engagement [00:15:00] Creating a supportive work environment [00:17:51] Equality vs. equity in the workplace [00:19:38] The benefits of small business flexibility [00:21:07] Adapting big business strategies to small business [00:24:08] Measuring success beyond financials [00:26:01] Identity and financial success [00:27:57] Vanessa's definition of success Notable Quotes [00:05:04] "To really take a step back sometimes and look at where we've come now, you know, to have two full-time installers, to have ten people in the office, the growth of that is what's really driving me these days." — Vanessa Yates [00:11:13] "One of the biggest compliments I feel like I've gotten as a boss is that, 'Vanessa, I feel very heard with you. I feel very seen with you. I feel like I'm valued and my opinion matters.'" — Vanessa Yates [00:23:58] "The fact that 12 people can make a good living, enjoy what they do, and go home to be better moms, better wives, better husbands, dads, friends, brothers—all the things—that is success because then you've affected not 12 lives, you've affected hundreds." — Vanessa Yates [00:24:08] "I love it so much. I've been asking people now for a whole year, 'Do you consider yourself to be successful?' and time after time, there's almost no mention of money." — Madeline McRae [00:27:57] "I feel in everything that we've built as a team and who our team is, I just... put my team against anybody in town and we're going to win every time." — Vanessa Yates Our Guest Vanessa Yates is the Lead Designer at Draped in Style, where she specializes in helping homeowners create personalized, stylish window treatments that enhance the look and feel of any room. Known for her enthusiasm and expert design knowledge, Vanessa makes every consultation both fun and informative. With years of experience, she has helped hundreds of clients achieve the perfect window treatments, always prioritizing quality and customer satisfaction. Resources and Links Vanessa Yates Website LinkedIn Madeleine MacRae Website LinkedIn Instagram…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 51 | Revolutionizing Home Services with a People-First Approach with James Crossway 41:30

26 weeks ago41:30

41:30

In this inspiring podcast episode, James Crossway, owner of Premier Blinds and Designs, shares his entrepreneurial journey and passion for exceptional customer service. From his beginnings in the blinds business to his focus on leadership and mentorship, James outlines how his people-first approach drives his company’s success and growth. Premier Blinds and Designs…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 50 | Redefining Property Management as Investment Strategy with Tammy McNaught 38:01

27 weeks ago38:01

38:01

Tammy McNaught, CEO and President of BanCal Properties, shares her journey as a property management entrepreneur with over 17 years of experience in the competitive San Francisco Bay Area real estate market. Tammy discusses her holistic approach to property management, emphasizing strategic investment over routine operations, and her commitment to mentoring women in the male-dominated real estate industry. BanCal Properties…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 49 | Insights on Long-Term Business Success with James Hutchings 33:28

27 weeks ago33:28

33:28

In this episode of Scaling the Gap , host Madeleine MacRae talks with business strategist James Hutchings, who shares his decade-long journey in the business world and his insights into building sustainable growth. With a wealth of experience, James explores the critical areas that entrepreneurs should focus on to maintain longevity and success, including adaptable leadership, data-driven decision-making, and cultivating resilience in team dynamics. James Hutchings FB . James Hutchings IG…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 48 | Revolutionizing Home Improvement Sales with Tim Musch 28:17

28 weeks ago28:17

28:17

Join us as we explore Tim's journey from a young tech enthusiast to a business development expert at Paradigm Bendo. Discover how his innovations, including the Ven platform, are revolutionizing the home improvement sales experience by meeting modern consumer expectations and driving industry growth. myparadigm…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 47 | Navigating Tax Challenges for Entrepreneurs with Tyler Buechler and Chris Middelton 47:02

28 weeks ago47:02

47:02

Join Madeleine MacRae on Scaling the Gap as she hosts Chris and Tyler from "Make Taxes Fair" for a deep dive into tax strategies tailored for entrepreneurs. Chris and Tyler blend humor with expertise to make complex tax topics accessible. They cover everything from proactive tax planning to overcoming common pitfalls, offering real-life solutions that keep your hard-earned dollars in your business. Grab a pen—this episode is packed with tips you’ll want to remember! Make Taxes Fair…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 46 | Embracing Community, Resilience, and Balance in Business and Life with Michelle Charpentier 35:55

29 weeks ago35:55

35:55

In this inspiring episode of Scaling the Gap , we dive into the world of brand strategy and community building with Michelle Charpentier, founder of Charp Consulting. With years of experience in helping women-owned businesses and mompreneurs find their voice, Michelle shares her journey and insights into leveraging community connections, overcoming life’s setbacks, and redefining what success truly means. Tune in to learn how she balances her business and personal life while empowering others to reach their full potential. Charp Consulting.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 45 | Building Exceptional Teams and Culture with Ryan Englin 32:25

29 weeks ago32:25

32:25

In this episode of Scaling the Gap , host Madeleine MacRae sits down with leadership coach Ryan Englin to uncover the secrets to building exceptional teams and fostering a winning workplace culture. Ryan, a specialist in team dynamics and culture-driven hiring, shares valuable insights for leaders who want to empower their teams and create an environment where people feel valued and inspired. Tune in to learn how to bridge the gap between growth goals and sustainable success by transforming your team’s culture! @RyanEnglin…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 44 | From Skepticism to Strategic Connection with Brian Galke 41:30

30 weeks ago41:30

41:30

In this episode of Scaling the Gap , host Madeleine MacRae introduces Brian Galke, a keynote speaker and one of the featured speakers at the inaugural Bridgepoint event in Orlando on November 22nd. Brian shares his journey from being an introverted help desk employee to a regional VP managing a $40 million business. His transformation stemmed from mastering the art of decoding facial features , a skill rooted in ancient Greek philosophy and enhanced by modern applications. Brian discusses how his curiosity led him to explore unconventional approaches to human interaction, starting with skepticism about facial feature analysis. Over time, this skill became the foundation of his professional success, enabling him to connect authentically with others, overcome self-consciousness, and excel in sales and leadership.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 43 | How Curiosity and Discomfort Propel Success: Lessons with Steve Sims 26:54

30 weeks ago26:54

26:54

In the latest episode of Scaling the Gap , host Madeleine MacRae sits down with Steve Sims , acclaimed author of Bluefishing and Go For Stupid , to explore his unconventional approach to achieving success. Describing himself as an "aggravated curious child," Steve shares how curiosity, paired with action, can challenge the status quo and unlock extraordinary results. Steve, known for his unique ability to provoke thought and inspire action, calls himself an "agitator" rather than a motivational speaker. He challenges listeners to step away from mediocrity by rethinking their environment and relationships.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 42 | Rachel Berlin: Empowering Women & Transforming the Flooring Industry 37:06

35 weeks ago37:06

37:06

In this exciting episode of Scaling the Gap , host Madeleine MacRae welcomes Rachel Berlin, a bold and ambitious leader who has dedicated her life to empowering women—specifically women in the flooring industry. Join us as we dive into Rachel's inspiring journey, the lessons she's learned along the way, and how she's flourishing in both her personal and professional life. Get ready to be inspired by her wisdom, her passion for service, and her drive to make a difference. Don’t miss out on this incredible conversation! Tune in now to hear Rachel's story of success, empowerment, and leadership. 🔥…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 41 | Angela shares her journey of creating a successful one-stop-shop 30:48

36 weeks ago30:48

30:48

In this exciting episode of Scaling the Gap , Madeleine MacRae welcomes Angela Fielden, the owner of Simply Floors and Lights in Gilmer, Texas. Angela shares her journey of creating a successful one-stop-shop for flooring and lighting in a town with a population of just 4,900. Tune in to hear how she has built a boutique-style retail business, the strategies she's used to stand out in a small community, and her unique approach to providing a concierge shopping experience. Don’t miss Angela's insightful tips on entrepreneurship, business growth, and the importance of local connections.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 40 | The Entrepreneur’s Journey from Family to Business with Patrick Francey 38:16

36 weeks ago38:16

38:16

In this episode of Scaling the Gap , Madeleine MacRae sits down with Patrick Francey, a successful entrepreneur, podcast host, and dedicated family man. Patrick shares his journey, discussing the balance between being a husband, father, and grandfather while managing the demands of entrepreneurship. He dives deep into the world of business, the mindset shifts needed for growth, and how he leverages his personal passions to drive his success. Tune in to hear Patrick’s unique perspectives on leadership, business evolution, and the importance of staying grounded in your values. Key Takeaways : Balancing family and business responsibilities The entrepreneurial mindset for sustained growth Insights into podcast hosting and business leadership Don't miss this insightful conversation packed with wisdom for entrepreneurs at any stage of their journey!…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 39 | Unlocking Marketing Mastery with Mark Perel 37:34

37 weeks ago37:34

37:34

In this exciting episode of Scaling the Gap , we welcome marketing expert Mark Perel, a long-time connection and first-time podcast guest. Mark’s journey through the world of business and marketing is filled with valuable lessons and powerful strategies. From his experience in networking groups to the incredible success he’s achieved in marketing, Mark opens up about his methods, his motivation, and the mindset that has led him to make a significant impact. Whether you're a business owner, entrepreneur, or marketing enthusiast, this episode will leave you with actionable insights and inspiration to elevate your marketing game.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 38 | Inside the World of Award-Winning Designer Linda H. Bassert 44:06

37 weeks ago44:06

44:06

In this inspiring episode of Scaling the Gap , we sit down with the talented Linda H. Bassert, the 2024 Designer of the Year as awarded by Vision Window Fashions Magazine. Join us as Linda shares her journey from humble beginnings to becoming a celebrated designer in the window coverings industry. Learn about the challenges she overcame, her award-winning projects, and the driving force behind her passion for design. Whether you're an aspiring designer or a seasoned professional, this episode offers valuable insights and inspiration to take your craft to the next level!…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 37 |Luann Nigara's Journey from Window Treatments to Podcasting Stardom 33:33

40 weeks ago33:33

33:33

In this episode of "Scaling the Gap," Madeleine MacRae delves into the inspiring career of Luann, a former window treatment mogul turned podcasting powerhouse. They explore Luann's evolution from founding a successful business, Window Works, to influencing the interior design industry through her podcasts.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 36 | From Childhood Aspirations to Entrepreneurial Success 22:59

40 weeks ago22:59

22:59

In this heartwarming episode of "Scaling the Gap," Madeleine MacRae hosts Jessica and Jacob, the entrepreneurial minds behind Get Floored, a unique flooring store in Myrtle Beach. They share their journey from childhood dreams to business reality, and the role family values play in their success. Jessica and Jacob's story is a testament to the power of following one's passion and the importance of integrity in business. Their journey from a child's dream to a thriving business showcases the impact of personal values and community focus in entrepreneurial success.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 35 | Dr. Sirisha’s Journey from Tech to Independence 30:37

41 weeks ago30:37

30:37

In this episode of "Scaling the Gap," Madeleine MacRae hosts Dr. Sirisha, a former tech executive turned entrepreneur, who shares her multifaceted career journey, from layoffs to leadership, and her eventual leap into entrepreneurship. Dr. Kuchimanchi journey underscores the importance of resilience, strategic planning, and financial independence in navigating one's career and personal life, providing a blueprint for listeners aiming to pivot their careers or step into entrepreneurship. Learn more about her here: 12 steps to Financial Independence: Book + Exercises: https://a.co/d/03ObkQv5 TEDx - https://youtu.be/2v7xTtdMLAQ?si=JLaMGGUsnMo8ZV3K…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 34 | Tina’s Leap from Nursing to Nurturing Spaces 25:27

41 weeks ago25:27

25:27

In this episode of "Scaling the Gap," Madeleine MacRay interviews Tina Engdahl, owner of Apollo Draperies. Tina shares her journey from being a registered nurse to taking over a family-owned custom window treatment business. The discussion highlights the transformation of her career, the evolution of the business under her leadership, and the support she gained from joining the Exciting Windows network, which significantly influenced her professional growth and business expansion.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 33 | Empowering Businesses with Virtual Teams 33:27

42 weeks ago33:27

33:27

In this episode of the podcast, Madeleine MacRay interviews Joe Rare, founder of Level 9 Virtual. Joe discusses his company's role in providing outsourced virtual services to help small businesses scale effectively. He emphasizes the benefits of virtual staffing, particularly in administrative and marketing roles, and shares how the shift to remote work during the pandemic has broadened acceptance of virtual teams. Joe attributes his business philosophy to insights from "The Four Hour Workweek" and "The World is Flat," which advocate for leveraging global resources to maximize business efficiency and personal freedom.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 32 | Roger Magalhaes's Journey from Installer to Industry Innovator 34:07

42 weeks ago34:07

34:07

In this episode of "Scaling the Gap," Madeleine MacRay interviews Roger Magalhaes, a serial entrepreneur in the window treatment industry. Roger shares his journey from starting as an installer to owning three companies, focusing on customer service and educating others in the industry. He highlights the importance of self-care and maintaining one's health as vital for sustained productivity and success. The discussion also covers the nuances of providing value and respecting clients' spaces, emphasizing the importance of caring for tools—the most important being oneself.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 31 | Jessica Harling's Journey to Streamlining Design Industry Operations 23:45

43 weeks ago23:45

23:45

In a captivating episode of "Scaling the Gap," Madeleine MacRae hosts Jessica Harling, the visionary behind 'Behind the Design.' Together, they explore Jessica's journey from shaping family business operations to founding her own company that enhances processes within the interior design and window covering industries. Jessica Harling's story is a testament to the power of background, education, and strategic thinking in crafting successful business practices. Her insights serve as valuable lessons for entrepreneurs in design and beyond, emphasizing the critical role of internal processes and continual learning in achieving sustainable business growth.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap EP 30 | Mastering Window Treatments and Business Partnerships 22:03

43 weeks ago22:03

22:03

In this episode of "Scaling the Gap," Madeleine MacRae chats with Jessica Taylor, co-founder of Total Blinds and Window Tinting. Based in Albuquerque, New Mexico, Jessica shares her entrepreneurial journey and the unique dynamics of running a multifaceted window treatment business. Jessica and her partner started with a window tint company and expanded into comprehensive window treatment services in 2016, becoming the only company in Albuquerque offering a full range of services without subcontractors. Jessica Taylor’s story is a testament to successful partnership and adaptability in business, emphasizing expertise in respective areas while maintaining unified business operations.…

S

Scaling the Gap

Scaling the Gap podcast artwork

1
Scaling the Gap Ep 29 | Empowering Franchise Growth: John Hewitt's Journey with Loyalty Brands 27:17

44 weeks ago27:17

27:17

In a recent episode of "Scaling the Gap," John Hewitt, founder of Loyalty Brands, shares his extensive experience in building successful franchise systems. Hewitt, a seasoned entrepreneur with over 55 years in the tax service industry, now manages multiple franchise brands, with a particular focus on tax services and mobile dog grooming. Hewitt's journey underscores the significance of vision, determination, and strategic planning in building and scaling successful business models, particularly in the franchise industry.…

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

Listen to 500+ topics

Quick Reference Guide

Top Podcasts

The Bill Simmons Podcast

Comedy of the Week

How Did This Get Made?

Doug Loves Movies

TED Talks Daily

NBC Nightly News with Tom Llamas

The World This Hour

Daily Boost Motivation and Coaching

This American Life

Sword and Scale

Help/FAQ | Upgrade | Advertise

Arts|Business|Comedy|Economics|Entertainment|News|Politics|Religion

Science|Soccer|Sports|Storytelling|Technology|True Crime

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright

Listen to this show while you explore