Building a Global Team: Offshoring and AI with John Gwin

Leaders in Medical Billing

Chanie Gluck is joined by John Gwin, founder and CEO of The Auctus Group, a consulting firm specializing in financial and operational services for plastic surgeons and dermatologists. In this episode, John shares his passion for technology, leadership, and Revenue Cycle Management (RCM). John is also the Vice Chair of the HBMA Innovations Committee and the president of a nonprofit called BRAVE Coalition Foundation.

We delved into the unique structure of The Auctus Group, which employs over 100 team members across eight countries working remotely. John explained his innovative pod model, which fosters collaboration and empowers teams to make decisions collectively, rather than following a traditional hierarchical structure. This approach not only enhances organizational communication but also promotes a strong company culture.

John then discussed the significant role that technology and AI plays in RCM. He shares insights into the technology tools that have transformed his operations, including DocVocate, Raxia, SuperDial, and more. He highlights the effectiveness of AI tools in improving patient payment rates and streamlining workflows. He also touches on the emerging trend of custom-built tech solutions that can be developed collaboratively, making advanced technology more accessible to smaller billing companies.

This episode is packed with valuable insights for anyone in the healthcare billing space, especially those looking to leverage technology to enhance their offshore operations.

You can learn more about Auctus Group here: https://auctusgroupconsulting.com/

Sponsored by 4D Global, empowering medical billing companies through offshore staffing.