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How to Wow New Clients and Boost Retention in the First 30 Days
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In this episode of Straight Talk with Sally, we dive into one of the most powerful but overlooked areas of your business: onboarding. Discover why the first 30 days matter most, how to exceed expectations, and how to build a process that boosts retention and client satisfaction.
Sally shares:
Why overdelivering early is the secret to long-term loyalty
Behind-the-scenes strategies her team uses to “wow” clients
How to gather and use client feedback to improve your onboarding
Real talk on working with agencies and setting realistic expectations
Whether you're a seasoned coach or just starting, this episode will inspire you to rethink your onboarding and show up like a pro from day one.
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