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Who Needs Their GM Most? đ ď¸Service BDCâThe Powerhouse of Dealership Success with Jen Suzuki
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Are you, as a GM, truly present with both your sales and service BDC teams? Too often, GM involvement leans heavily toward the sales BDC while the service side gets overlooked. Why? Because sales is familiarâitâs where many GMâs built their careers. But hereâs the reality: your service BDC is just as critical, responsible for over 150 appointments per day, fueling the entire dealershipâs success.
In this episode, we break down why your involvement matters and how a hands-on approach can drive showroom traffic, increase customer loyalty, and unlock untapped revenue. I share a real coaching session with a high-performing GM who needed to shift his mindset and leadership to fully support his service BDC. If youâre serious about growth, retention, and maximizing dealership performance, this episode is for you.
Dealer Talk with Jen Suzuki Podcast |[email protected] | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me! bit.ly/3J7011t | Dealer Talk with Jen Suzuki đ§ https://apple.co/38lmHM1 đ§ https://spoti.fi/3uQ2nd1 | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
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