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A Tribute to Jon Skelly: After the Close—Building Merchant Relationships
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In this heartfelt bonus episode, Justin honors his late co-host John Skelly with a personal story and a powerful conversation on how agents can turn sales into long-term relationships. The episode dives deep into what comes after the deal is closed—turning merchants into loyal partners, supporters, and referral machines.
Justin shares practical, real-world strategies on:
Why the first follow-up after install matters more than you think
How to use early wins to ask for referrals (the right way)
Building real relationships by becoming a customer of your customers
Staying top-of-mind without being transactional
The impact of treating every contact in the business with respect—because the bartender today might be your next business owner tomorrow
It’s a tribute, a masterclass, and a call to agents everywhere to lead with heart.
23 episodes
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