9 - The Importance of Customer-Centric Approach in Building and Selling Successful Companies with NWS' Glenn Poulos
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In this episode of the Value Growth Podcast, your host Ken Sanginario, interviews Glenn Poulos, a seasoned entrepreneur and author of "Never Sit in the Lobby." Glenn shares insights from his 40-year career in sales, including building and successfully selling two companies, with a focus on Gap Wireless, which he sold in 2022.
Glenn emphasizes the importance of being a pleasure to do business with and integrating this principle into the company's DNA. Glenn also discusses the challenges and lessons learned in preparing a business for sale, highlighting the need for meticulous record-keeping and leaving opportunities for buyers to achieve immediate value lifts.
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