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Building Customer Trust with Alfredo Garcia of ACI Jet MRO
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In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them. NBAA: ACI Jet will be at West Hall Booth 2169 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to ACI Jet MRO and Challenges Faced 02:54 Navigating Supply Chain Issues and Customer Education 05:53 The Importance of Transparency in MRO Operations 08:56 Engaging the Next Generation of Technicians 12:07 Creating a Supportive Environment for Aircraft Managers 15:05 Conclusion and Future Initiatives
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