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Building Customer Trust with Alfredo Garcia of ACI Jet MRO

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Manage episode 468804843 series 3579751
Content provided by EBIS and Chris Heine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by EBIS and Chris Heine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them. NBAA: ACI Jet will be at West Hall Booth 2169 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to ACI Jet MRO and Challenges Faced 02:54 Navigating Supply Chain Issues and Customer Education 05:53 The Importance of Transparency in MRO Operations 08:56 Engaging the Next Generation of Technicians 12:07 Creating a Supportive Environment for Aircraft Managers 15:05 Conclusion and Future Initiatives
  continue reading

18 episodes

Artwork
iconShare
 
Manage episode 468804843 series 3579751
Content provided by EBIS and Chris Heine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by EBIS and Chris Heine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them. NBAA: ACI Jet will be at West Hall Booth 2169 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to ACI Jet MRO and Challenges Faced 02:54 Navigating Supply Chain Issues and Customer Education 05:53 The Importance of Transparency in MRO Operations 08:56 Engaging the Next Generation of Technicians 12:07 Creating a Supportive Environment for Aircraft Managers 15:05 Conclusion and Future Initiatives
  continue reading

18 episodes

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