Human-Centered Automation in Title with Hoyt Mann

Title Agents Podcast

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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions 23:28

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My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride. Today we’re going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done. To take a look at the latest here, I’d like to welcome back to the show Sue Keith, Corporate Vice President at Landrum Talent Solutions. About Sue Keith Sue Keith is Corporate Vice President at Landrum Talent Solutions. With deep expertise in navigating complex labor markets, Sue has a front-row seat to the evolving dynamics of marketing roles, hiring trends, and the broader implications of AI and economic uncertainty. RESOURCES Landrum Talent Solutions: https://www.landrumtalentsolutions.com https://www.landrumtalentsolutions.com This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. https://www.landrumtalentsolutions.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Online Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrand Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

about a year ago 34:38

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Hoyt Mann joins the show to unpack how artificial intelligence is changing the game for title companies. From boosting operational efficiency to enhancing client communication, he shares real-world use cases and lessons learned from decades in the industry. If you’ve ever wondered how to embrace automation without losing the human touch, this episode delivers clarity, strategy, and inspiration.

What you’ll learn from this episode

How smart chatbots are saving title companies thousands of calls and emails
The real difference between human connection and data transmission and why both matter
Practical ways to automate repetitive tasks while maintaining strong client relationships
Why resisting innovation could cost you talent and market share
The future of AI in title: From predictive analytics to transforming operational models

Resources mentioned in this episode

Good to Great by Jim Collins | Hardcover and Kindle
Dare to Lead by Brené Brown | Paperback, Hardcover, and Kindle
RamQuest
Resware
SoftPro
Settlor
Qualia

About Hoyt MannAs the President and Co-Founder of Alanna.ai, Hoyt Mann brings over 30 years of experience in the computer software industry, with a strong focus on customer service, support, and artificial intelligence (AI). He is passionate about driving the next wave of innovative customer communication tools for title companies, leveraging the power of conversational AI and natural language processing.

With a background in business computer information systems, software engineering, and technical evangelism, Hoyt has led and developed multiple successful software projects and teams using agile methodologies and industry best practices. He has also built and maintained strong partnerships with clients, vendors, and stakeholders, consistently delivering high-quality products that align with client needs and expectations. Through Alanna.ai, Hoyt aims to empower title companies to elevate their customer experience, operational efficiency, and overall profitability.

Connect with Hoyt

Website: Alanna.ai

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