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TTS117 - From Pike Place to Prime
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šļø Episode Title: From Pike Place to Prime
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Guest: Joseph Michelli, Ph.D. Host: Greg Essenmacher
In this episode of The Two Sleuth Podcast, Greg sits down with Joseph Michelli, Ph.D.ābestselling author and world-renowned expert on customer experience. From revitalizing the Pike Place Fish Market to guiding One Medical through its $4 billion acquisition by Amazon, Joseph shares what it takes to create extraordinary experiences that drive loyalty, growth, and trust.
They discuss:
Why all business is personalāespecially in dentistry
How emotional connection fuels patient trust and case acceptance
Lessons from brands like Starbucks, Zappos, and One Medical
What dental practices can learn about service design and culture
How leaders can shape every touchpoint of the patient journey
Whether you're building a brand or scaling a practice, this episode will challenge you to rethink serviceāand inspire you to deliver experiences worth remembering.
Learn more about Joseph
Visit www.josephmichelli.com
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