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The Efficiency Trap: Why “Smooth” Shifts Can Hide Big Problems
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On paper, your care home runs like clockwork: everyone up early, meals on time, tasks ticked off but what if that “smooth” shift is actually hiding small but serious compromises to dignity, choice, and genuine person-centred care?
In this episode, I share why I get nervous when I see services that look too efficient and how the push to keep things running on time can quietly squeeze the person out of the process.
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