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The Triple Bottom Line of Digital Transformation
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In this episode, Jay Tikam introduces the concept of the Triple bottom-line impact of digital transformation. How it can simultaneously improve organisational performance, drive social impact, and contribute to environmental sustainability. Through a rich and detailed case study of a fictional "SME Bank," Jay illustrates how digital transformation can be used to:
- Reach underserved micro-businesses
- Reduce operational costs
- Enable financial inclusion
- Improve loan risk assessments through alternative data
- Launch green loan products aligned with ESG goals
🧠 What You’ll Learn:
- The challenges facing traditional banks in a competitive digital landscape
- How digital-only models reduce cost-to-income ratios
- The use of AI and alternative data for fast, accurate loan decisions
- The role of financial education tools in reducing default rates
- How green lending schemes can benefit the planet and boost market position?
- How this strategy led to:
- 200% increase in customers
- 24% profit margin
- Nearly doubled market share
💡 Key Takeaways:
- Digital transformation isn’t just tech, it’s a tool for real, tangible impact.
- By targeting micro-businesses, SME Bank unlocked a much larger market.
- AI-driven decision-making and financial education improved risk management and customer retention.
- ESG-focused products aren’t just ethical, they’re profitable.
🔍 Mentioned in This Episode:
- UK Department of Business and Trade SME stats
- British Business Bank’s Growth Guarantee Scheme
- Open Banking, Xero, QuickBooks, Shopify, Stripe, PayPal
- Sustainability scoring and green loan initiatives
📣 Connect:
If you found this episode insightful, share your thoughts on social or drop a comment on YouTube. Let’s continue the conversation around purpose-driven digital transformation.
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