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20250625 - Verizon’s new AI chatbot: customer disservice
Manage episode 490824687 series 3662020
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We don’t care. We don’t have to. We’re the phone company. Text version: https://pivot-to-ai.com/2025/06/25/verizons-new-ai-chatbot-customer-disservice/
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Sources:
Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues https://www.theverge.com/news/691810/verizon-google-gemini-ai-chatbot-customer-service Personal Shopper is Taking Over Your Account ... https://old.reddit.com/r/verizon/comments/1kohawy/personal_shopper_is_taking_over_your_account/ VZ.N — Q1 2025 Verizon Communications Inc Earnings Call (PDF) https://www.verizon.com/about/sites/default/files/2025-05/1q25_vz_earnings_webcast_transcript_0.pdf
Meet the My Verizon app https://www.youtube.com/watch?v=b5y0fy74cdI&list=UU9rJrMVgcXTfa8xuMnbhAEA Verizon Communications Inc Q1 2025 Earnings Call https://youtu.be/62xlmlQA4kU?t=1656&list=UU9rJrMVgcXTfa8xuMnbhAEA
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