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Teaching Gen Z to talk tackling telephobia in a digital age
Manage episode 485403048 series 3663108
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Cape Town-born Abduragmaan Jacobs joined Lester Kiewit to explore the topic of telephobia — the fear of making or answering phone calls, particularly among Gen Z. Speaking from Dubai, where he leads onshore and offshore contact centre operations for a major telco, Maanie shared his insights on how digital-first communication is reshaping social habits, what’s being lost in the shift away from voice calls, and how we can start equipping young people with the confidence and skills to hold effective conversations over the phone.
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