It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Process Delay: From Check-In to Boarding
Manage episode 492057263 series 3666599
Content provided by Celonis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Celonis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Think a flight delay is just about the weather? Think again.
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From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.
Featuring Julian Rott (Munich Airport) and Maximilian Hoffmann (Lufthansa).
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
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Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
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4 episodes
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Manage episode 492057263 series 3666599
Content provided by Celonis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Celonis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Think a flight delay is just about the weather? Think again.
In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey.
From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.
Featuring Julian Rott (Munich Airport) and Maximilian Hoffmann (Lufthansa).
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
4 episodes
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Similar to Trust the Process
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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