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Behind the Job Title: The People and Culture at CGP with Matt Hackett
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Summary
In this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential.
Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive, growth-oriented people and constantly seeking new knowledge. This thirst for learning is matched by CGP’s ongoing investment in employee education, from leadership seminars to hands-on training.
The episode explores CGP’s culture, focusing on its four Cs: commitment, courage, capability, and confidence. Employees are encouraged to make decisions, learn from mistakes, and grow together. This culture of autonomy and trust is not just rhetoric—it’s reflected in team promotions from within and mentorship at every level. Additionally, Matt and Jim also discuss how success is a byproduct of serving others, not just the end goal. By prioritizing the client and creating a supportive internal family, CGP sets team members up to thrive both professionally and personally.
For anyone interested in actionable leadership advice and real-world examples of company values in action, this episode is packed with value bombs. Tune in to discover how the right mindset—and the right company culture—can make all the difference!
Show Notes
(00:00) Introduction
(00:36) Turning Challenges into Opportunities
(04:55) Building Leadership: The Four Cs
(08:09) A Commitment to Team Growth
(10:22) Enhancing Training: Customer-Centric Focus
(13:37) How Serving with Abundance Leads to Success
(20:34) Embracing Continuous, Uncomfortable Learning
(24:16) "Piece of Cake” Mindset
(25:06) Closing Thoughts
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