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Beyond the White Van: Expanding Field Service Possibilities
Manage episode 488551727 series 3668616
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Mark Christie, a Field Service expert and prominent community builder, joins hosts Scott LeFante and Will "Quad" McLendon to challenge conventional thinking about scheduling technologies and implementation approaches.
This wide-ranging conversation reveals how Universal Resource Scheduling (URS) differs from Field Service, providing the same scheduling capabilities without requiring work orders - a potential cost-saving approach for many organizations.
The discussion explores the nuanced distinction between resource scheduling (people) and asset scheduling (equipment), along with fascinating use cases that demonstrate field service's versatility beyond traditional scenarios. From tracking professional athletes' housing arrangements to managing drug testing procedures to booking sports facilities, Mark illustrates how the fundamental scheduling principles apply across diverse industries.
Looking forward, the hosts and Mark examine Microsoft's new scheduling optimization agents, which shift from traditional user licensing to a per-job transactional model. This approach potentially makes advanced scheduling capabilities more accessible to smaller organizations that previously couldn't justify the enterprise-level investment.
The episode concludes with a passionate discussion about community building within the Microsoft ecosystem, where Mark highlights his work with Scottish Summit and his commitment to increasing diversity and inclusion in technical spaces.
Whether you're a field service professional looking to optimize your implementation approach or a business leader exploring how scheduling technologies might transform your operations, this episode delivers practical insights and innovative perspectives you won't want to miss.
Chapters
1. Meet Mark Christie, Sneaker Enthusiast (00:00:00)
2. Universal Resource Scheduling vs Field Service (00:04:37)
3. Resource vs Asset Scheduling Explained (00:11:07)
4. Schedule Board Alternatives and Data-First Approach (00:17:38)
5. Field Service Lite and Cost Considerations (00:25:23)
6. AI in Field Service's Future (00:33:34)
7. Unconventional Field Service Use Cases (00:41:45)
8. Community Building in Microsoft's Ecosystem (00:48:30)
2 episodes
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