Align All of Your Teams Into a Customer-centric Organization - Michael Hinshaw

SIMPLE brand With Matt Lyles

Player FM - Internet Radio Done Right

Added five years ago

Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

TED Business

1
The trick to powerful public speaking | Lawrence Bernstein 17:27

19 weeks ago17:27

Play Later

Lists

Liked

17:27

Why do so many of us get nervous when public speaking? Communication expert Lawrence Bernstein says the key to dealing with the pressure is as simple as having a casual chat. He introduces the "coffee shop test" as a way to help you overcome nerves, connect with your audience and deliver a message that truly resonates. After the talk, Modupe explains a similar approach in academia called the "Grandma test," and how public speaking can be as simple as a conversation with grandma. Want to help shape TED’s shows going forward? Fill out our survey ! Become a TED Member today at https://ted.com/join Hosted on Acast. See acast.com/privacy for more information.…

about a year ago 34:34

MP3•Episode home

In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw.

Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists.

And Michael’s the co-author of two best-selling books including his latest - Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It.

Here’s what we discuss:

Who really defines your customer experience
It takes more than surveys to understand your customers
How to align silos in your organization
Non-customer facing teams still impact the customer experience
How your culture drives your customer experience approach

RESOURCES FROM THIS EPISODE:

151 episodes

#Business #Matt Lyles #Brand #Experience #Content #Social Media #Customer Experience #Leadership #Organizational Culture #Productivity #Business Strategy #MBA #Marketing

SIMPLE brand With Matt Lyles