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Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Eliminate the Rocks From Your Customer Journey - Sean Albertson
Manage episode 441746486 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.
Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.
And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Here’s what we discuss:
- The four types of “rocks” that disrupt your customer experience
- How to find and eliminate the “rocks” from your customer journey
- Connecting silos to create a seamless experience
- The need for cross-functional teams to address customer experience
- Connecting upstream and downstream effects in your customer journey
- The Colorado DMV’s seamless customer experience
RESOURCES FROM THIS EPISODE:
151 episodes
Share
Manage episode 441746486 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.
Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.
And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Here’s what we discuss:
- The four types of “rocks” that disrupt your customer experience
- How to find and eliminate the “rocks” from your customer journey
- Connecting silos to create a seamless experience
- The need for cross-functional teams to address customer experience
- Connecting upstream and downstream effects in your customer journey
- The Colorado DMV’s seamless customer experience
RESOURCES FROM THIS EPISODE:
151 episodes
All episodes
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Similar to SIMPLE brand With Matt Lyles
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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continue reading
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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1
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continue reading
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continue reading
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