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Retain Your Employees and Build a World-Class Culture - John DiJulius

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Manage episode 423144986 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.

John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.

John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.

Here’s what we discuss:

  • How we got to the point of “quiet quitting”
  • Why the power of purpose trumps the paycheck
  • The importance of storytelling in vision-casting a career
  • How to make your employees feel as cared for as your customers
  • How to avoid creating accidental managers
  • Why onboarding needs to be more than a training class
  • How to design an employee-specific career journey
  • The importance of focusing on the whole person, not just the job
  • How the employee experience starts during recruitment
  • The “Columbo method” of interviewing

RESOURCES FROM THIS EPISODE:

  continue reading

151 episodes

Artwork
iconShare
 
Manage episode 423144986 series 2736749
Content provided by Matt Lyles. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Matt Lyles or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.

John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.

John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.

Here’s what we discuss:

  • How we got to the point of “quiet quitting”
  • Why the power of purpose trumps the paycheck
  • The importance of storytelling in vision-casting a career
  • How to make your employees feel as cared for as your customers
  • How to avoid creating accidental managers
  • Why onboarding needs to be more than a training class
  • How to design an employee-specific career journey
  • The importance of focusing on the whole person, not just the job
  • How the employee experience starts during recruitment
  • The “Columbo method” of interviewing

RESOURCES FROM THIS EPISODE:

  continue reading

151 episodes

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