))
Are customers receiving heartfelt apologies when they are warranted? OMOQ #83
Manage episode 498488499 series 2793552
Content provided by Jeffrey Mason. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeffrey Mason or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
“When you’re wrong, admit quickly and emphatically.” Dale Carnegie’s sage
wisdom remains as powerful today, as when he uttered them 90 years ago.
Humility is an endearing human trait that is dissolving away in modern business.
How about going a little “old school” to show customers you own your mistakes?
Your buyers will reward your honesty and humility. Why? Because you are not
blame-shifting like other vendors!
349 episodes
Share
