Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67

SimpleBiz360™ Podcast

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19:15

Can AI compress the years long research time of a PhD into seconds? Research scientist Max Jaderberg explores how “AI analogs” simulate real-world lab work with staggering speed and scale, unlocking new insights on protein folding and drug discovery. Drawing on his experience working on Isomorphic Labs' and Google DeepMind's AlphaFold 3 — an AI model for predicting the structure of molecules — Jaderberg explains how this new technology frees up researchers' time and resources to better understand the real, messy world and tackle the next frontiers of science, medicine and more. For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou TEDAI Vienna: ted.com/ai-vienna Hosted on Acast. See acast.com/privacy for more information.…

about a year ago 0:55

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Does your management style look like this: “Your hired. Come in tomorrow at 4:00, and you can start waiting on those tables of hungry people.” Why do so many brands manage this way? Are you sure these employees know the mission, and all the mechanics that support the mission? Maybe it’s time to reprioritize the order in which we teach, train and delegate.

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343 episodes

Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67

SimpleBiz360™ Podcast

published about a year ago

MP3•Episode home

Support the show

343 episodes

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1
Are you creating customer confusion by casually using unfamiliar acronyms? OMOQ #81 0:59

2 days ago0:59

0:59

Using acronyms can often sound like cryptic, mumbo-jumbo to the customer ear. Perhaps it is time to exchange unfamiliar acronyms with names, and descriptions that customers can actually understand, and relate to? Support the show

1
How to prevent the OCTOPUS EFFECT from destroying your company? OMOQ #80 0:53

6 days ago0:53

0:53

Imagine an Octopus with eight sucker-bearing arms, a soft body, and a strong beaklike jaw. Now transfer this image to what happens when a company lies to a customer. Each outright lie (body) ends up requiring many sub-lies (sucker-bearing arms) to support the false story (body). Here is the rub…customers detect lies more often than not. What can we do to stop this? Easy…find the crooked jaws within your company, weed them out, and then start to tell customers the truths they deserve to hear. The health of your business will get better as your company watches the Octopus swim off into the deep waters. Support the show…

1
Do your customers know the benefits of using your products and services? OMOQ #79 1:00

9 days ago1:00

1:00

Features, features, features. What about the benefits? Many companies fail to explain the “WHY” when it comes to listing features. in the features. What if you were to pair every feature with a benefit. “The real benefit to you” is a phrase more customers need to hear. What’s in it for the customer? Support the show…

1
How does your company define the customer experience? OMOQ #78 0:59

13 days ago0:59

0:59

Customer transactions travel a road of various micro-experiences (transactional components) that shape buyer’s opinions, perceptions, repeat and referral business. Collectively, these components are called Experience Events (EE). Are your identifying these events? Are you managing these events for customer-pleasing delivery? If not, you may unknowingly be waving goodbye to healthy repeat and referral business. Perhaps today can be the beginning of your Experience Event journey? Support the show…

1
Is your company recognizing the gold nuggets found in customer complaints? OMOQ #77 0:52

16 days ago0:52

0:52

Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correction that much easier to recognize. Support the show…

1
What tools does your company use to help customers sell silently? OMOQ #76 0:57

20 days ago0:57

0:57

The appetite for “DIY” products and services has never been higher. What does your company do to cater to this modern mindset? Assuming no salesperson will aid potential customers, what information are you providing to assist informed decisions? Do you deploy tools of Silent Selling? Support the show…

1
How can companies create more AHA moments for customers? OMOQ #75 0:58

23 days ago0:58

0:58

Are you in need of some additional ‘WOW” factors in your business presentations to customers? One of the coolest ways to do this is to search your facts, features, and benefits vault for things you have never communicated to customers. Once discovered, tell and sell your customers in ways that create more compelling “AHA” moments. Support the show…

1
Does your company ever examine how customer perceptions can become customer realities? OMOQ #74 0:56

27 days ago0:56

0:56

Perception and facts often compete for the truth. Perhaps it is time to start examining the perceptions customer have of your business, and the services that are delivered. Often times companies lose customers just because their bad impressions became a reality that may be void of fact! Support the show…

1
Is your company processing and returning all customer voice mails? OMOQ #73 0:55

30 days ago0:55

0:55

Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let voice mails go unanswered? Support the show

1
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72 0:59

5 weeks ago0:59

0:59

Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attract by becoming these descriptions. CANDO companies win more friends and influence more people then CAN’T DO companies. Support the show…

1
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71 0:56

5 weeks ago0:56

0:56

Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outward-looking mindset? If customers pay the bills, then why don’t more companies look through the windows that lead to discovering what customers need and want! Support the show…

1
Do you still provide quality service even after you got paid for the job? OMOQ #70 0:59

6 weeks ago0:59

0:59

To some companies, servicing really kicks into high gear after the sale. Why then? Because those companies realize that the repeat and referral pot of gold awaits them, when their paying customers feel they are being cared for after the sale. We encourage you to inject this mindset into your business models. Support the show…

1
Is it time for your organization to purge some stinkin thinkin? OMOQ #69 0:53

6 weeks ago0:53

0:53

We have all witnessed companies that aren’t flexible. They defend their legacy procedures as a badge of honor, and claim they have been doing business the same way for decades. For some companies that is their hallmark. For others, it is going to allow the competition to zoom by them. Where do you stand? Do you have some stinkin thinkin that needs to get eradicated? Support the show…

1
How do brevity and simplicity fit into your service deliverables? OMOQ #68 0:57

7 weeks ago0:57

0:57

Imagine if you and your team went hunting for ways to become more streamlined with customers? After all, time is the currency of the experience economy, and saving customer time converts to money saved. Have fun on your hunts! Be bright. Be brief. Be done! Support the show

1
Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67 0:55

7 weeks ago0:55

0:55

SimpleBiz360™ Podcast

1
Does your company reprimand failure, or reward it? OMOQ #66 0:59

8 weeks ago0:59

0:59

Is failure always traceable to employee ineptitude or carelessness? Or, is failure the result of risk takers who stick their neck out to try something new? No company gets better unless they fail first. How will your corporate culture process future failures? Support the show

SimpleBiz360™ Podcast

1
What would your day be like if you managed tasks by touching things only onetime? OMOQ #65 0:56

8 weeks ago0:56

0:56

Review. Sort. Pile. Then, when you have time, manage the task later. Or, imagine managing each task as you encounter it? Imagine how much time you would save by steam lining task management? Support the show

SimpleBiz360™ Podcast

1
Does your company deliberately initiate customer greetings? OMOQ #64 0:55

9 weeks ago0:55

0:55

This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company deliberately started saying hello first? Support the show…

SimpleBiz360™ Podcast

1
Are you actively noticing any potential business improvements from everyday life? OMOQ #63 0:52

9 weeks ago0:52

0:52

Our surroundings are filled with observations and conversations that can reveal potential improvements for our businesses. All we have to do is look, listen, and think! Are you in? If not, you are possibly missing some cool, easy, and impactful change agents that are tucked inside everyday life! Support the show…

SimpleBiz360™ Podcast

1
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62 0:48

10 weeks ago0:48

0:48

One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. One. Just one. Today. Support the show

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1
Is your company merely taking orders, or creating experiences? #61 0:53

10 weeks ago0:53

0:53

Like it or not, consumers are gauging the purchasing process through the lens of experience. Every word, motion, action, or inaction, seems to be subject to an experience scorecard. If your company is not buying into this, you are most likely losing potential sales to the competition. Support the show…

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1
Does your company have a mindset to routinely update customers? #60 0:54

11 weeks ago0:54

0:54

Be the customer from time-to-time. Thank about how your products, and services affect the buyer. As you peer through the user lens, ask yourself what you would want to know. This periodic exercise can be fun, and beneficial to your bottom line! We encourage you to embrace this mindset. Think. Fix. Deliver. Create more repeat, and referral customers. Support the show…

SimpleBiz360™ Podcast

1
What value does your company place on providing customers user-friendly information? OMOQ #59 0:57

11 weeks ago0:57

0:57

Do you give customers detailed information? How often? Is it vital information? Are you bypassing the release of pertinent information the customer is wanting to receive? What formats do you use to communicate information. Is this information written with internal company-speak, or is it presented with simplicity, and clarity that customers can understand? Support the show…

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1
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58 0:59

12 weeks ago0:59

0:59

Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be? Support the show

SimpleBiz360™ Podcast

1
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57 0:59

12 weeks ago0:59

0:59

CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity. Support the show…

SimpleBiz360™ Podcast

1
How many times do you catch yourself finishing customer sentences? OMOQ #56 0:55

13 weeks ago0:55

0:55

Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it’s time to slow the train down, and let the customer finish? Support the show…

SimpleBiz360™ Podcast

1
Has over-talking become a habit in your business conversations? OMOQ #55 0:58

13 weeks ago0:58

0:58

Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it’s time to let listening overtake talking? Support the show

SimpleBiz360™ Podcast

1
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54 0:52

14 weeks ago0:52

0:52

Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Where are you in this mix? Where is your team in this mix? Maybe it is time to revamp our writing skills? Support the show…

SimpleBiz360™ Podcast

1
Do you abuse the implementation of verbal auto-correction? OMOQ #53 0:57

14 weeks ago0:57

0:57

Customers rely on vendor product knowledge like a car driver depends on headlights in the dark. As vendors, we are called on to share our knowledge in a professional manner. Are you being professional, or is the art of condescending auto-correction the tenor of your conversations with customers? Support the show…

SimpleBiz360™ Podcast

1
What is the anticipated cost of creating unhappy customers? OMOQ #52 0:55

15 weeks ago0:55