Customer Testimonial: Dennis and Charleen Fishback

Simplifying Life Through Technology

On this special customer testimonial episode of “SoundVision Tech Talks,” Mark is joined by Frederick, our former Shade Specialist, as they sit down with longtime clients Dennis and Charleen Fishback during one of our previous VIP client events.

The episode offers a candid look into the Fishbacks’ journey from unreliable technology providers to a seamless experience with SoundVision that left them feeling like part of the family. After years of frustration with integrators who “put it in and then wouldn’t follow up,” Dennis and Charleen found a refreshing change with SoundVision—clear communication, thorough planning, and a team that stands by their work.

Their project began with a vision for a home theater remodel in their 1,800-square-foot basement with 15-foot ceilings, but it quickly expanded to include strategically placed Wi-Fi access points and Lutron automated shades. With just one button press, their theater transforms into total darkness. Dennis even shares how the blackout environment helps their coon dogs sleep in—a surprising but welcome bonus!

Throughout the conversation, Dennis and Charleen reflect on the shift from transactional installs to long-term relationships. Their story highlights how great technology isn’t just about what you buy—it’s about the team behind it, and the peace of mind that comes with ongoing support.

This episode highlights what matters most in home technology:

• A consultative design approach that prioritizes your needs over upsells
• Responsive service and professionalism long after the install
• A team that listens and delivers, leading to long-term trust

Whether you're new to smart home integration or considering your next upgrade, this episode illustrates why the right integrator makes all the difference.

To learn more about SoundVision:

https://www.svavnc.com/
Check out our Instagram to see our recent projects:
https://www.instagram.com/soundvisionllc/

To listen to more “Simplifying Life Through Technology” podcasts:

https://open.spotify.com/show/7fIkJuLZ7lZ8xbafz62muQ
Contact Us Today: [phone] Ext. 1 | [email protected] | soundvisionlkn.com

Chapters

1. Meeting the Fishbacks (00:00:00)

2. Finding the Right Home Theater Provider (00:00:27)

3. Service as a Key Differentiator (00:00:58)

4. Home Theater and Lutron Shades (00:02:31)

5. Consultative Approach to Sales (00:04:32)

6. The Fishbacks' Journey to Mooresville (00:05:32)