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All About Change
1 The Goodwill You Don't Know with CEO Steve Preston 29:53
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LikedSteve Preston is the CEO of Goodwill Industries. Though Goodwill is known for big stores where people can donate clothes and buy them secondhand, those stores are just the first level of what Goodwill Industries are about. Those stores fund an international organization that provides job training, employment placement services and other community-based programs for people who face barriers in their employment. Steve joins Jay to discuss the ways Goodwill Industries support veterans and individuals who lack job experience, an education, or face employment challenges, such as those people who are formerly incarcerated. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters 0:00 intro 1:02 The Goodwill you don’t know 4:33 The troubling reality of work reintegration for formerly incarcerated folks 10:00 How Steve brings his public-sector experience to Goodwill 11:17 Goodwill’s employment centers 15:51 The interplay between Goodwill’s national and local arms 24:07 The case for minimizing recidivism becoming a cross-party cause 27:05 Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…
Synthetic Monitoring with David Dick (Episode 97)
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This week I'm joined by David Dick from 2 Steps to (finally!) discuss synthetic monitoring. We cover...
🤖 What is synthetic monitoring?
🦾 What are the benefits and drawbacks to using it?
☢️ Non-web based synthetics (the tough stuff)
🍹 Combining RUM and synthetics
🫢 Does synthetics need an OTEL-like framework?
...and much more.
You can find David on:
LinkedIn: https://www.linkedin.com/in/david-dick/
You can find more about 2 Steps at https://2steps.io/#
You can find Stephen on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Bluesky: https://bsky.app/profile/slightreliability.bsky.social
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre
101 episodes
ShareManage episode 480854624 series 2917773
Content provided by Stephen Townshend. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Stephen Townshend or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
This week I'm joined by David Dick from 2 Steps to (finally!) discuss synthetic monitoring. We cover...
🤖 What is synthetic monitoring?
🦾 What are the benefits and drawbacks to using it?
☢️ Non-web based synthetics (the tough stuff)
🍹 Combining RUM and synthetics
🫢 Does synthetics need an OTEL-like framework?
...and much more.
You can find David on:
LinkedIn: https://www.linkedin.com/in/david-dick/
You can find more about 2 Steps at https://2steps.io/#
You can find Stephen on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Bluesky: https://bsky.app/profile/slightreliability.bsky.social
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre
101 episodes
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Slight Reliability
1 Focusing on What Matters with Trent Hornibrook (Episode 99) 29:28
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Play Later Play Later Lists Like LikedSend us a text This week I'm joined by SRE leader Trent Hornibrook who shares a story about how he improved on-call early in his career, and then we explore the broader theme of focusing on the things that matter in observability, incident response, on-call, and beyond. We discuss... 🔌 Empowering engineers to implement change in your org 🧑🍼 Focusing on what matters (customer & business > technology) 👀 Not just adding more monitoring as the output of each PIR 😎 How autonomy can lead to accountability 🌳 How to influence change in an organisation ...and much more. You can find Trent on: LinkedIn: https://www.linkedin.com/in/trenthornibrook/ You can find Stephen on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 The Root Cause Fallacy with Andrew Hatch (Episode 98) 32:22
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Play Later Play Later Lists Like LikedSend us a text This week I'm joined by SRE leader Andrew Hatch from Cisco ThousandEyes to talk about a dirty word in the resilience community... root cause. In this excellent conversation we explore... 🌌 Is the root cause of every incident the big bang? 🦖 How the value of root cause degrades as complexity increases 🫣 That if the culture is not blameless, people will hide things 🌳 Alternative approaches to root cause analysis such as branching timelines 🙋 Getting someone without skin in the game to facilitate your blameless post-mortems ...and much more. You can find Andrew on: LinkedIn: https://www.linkedin.com/in/hatchman76/ Check out Andrew's SREcon21 talk 'Learning from Complex Systems' which covers many of the topics introduced in this episode: https://www.youtube.com/watch?v=5pKGW61Ryvo You can find Stephen on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Synthetic Monitoring with David Dick (Episode 97) 33:04
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Play Later Play Later Lists Like LikedSend us a text This week I'm joined by David Dick from 2 Steps to (finally!) discuss synthetic monitoring. We cover... 🤖 What is synthetic monitoring? 🦾 What are the benefits and drawbacks to using it? ☢️ Non-web based synthetics (the tough stuff) 🍹 Combining RUM and synthetics 🫢 Does synthetics need an OTEL-like framework? ...and much more. You can find David on: LinkedIn: https://www.linkedin.com/in/david-dick/ You can find more about 2 Steps at https://2steps.io/# You can find Stephen on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Tech Leadership with Milan Brown (Episode 96) 31:27
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Play Later Play Later Lists Like LikedSend us a text This week I'm joined by Cin7 Engineering Director Milan Brown to unpack the challenges of technology management and leadership. We discuss... ✖️ Theory X vs Theory Y management 🗣️ Intention based leadership and communication 🏢 Conditions in an org for people to thrive 😵💫 How do you learn to manage and lead? 🫤 Managing people when you're not an expert in what they do ...and much more. Resources mentioned during the episode: Turn The Ship Around! (book): https://davidmarquet.com/turn-the-ship-around-book/ Agile Conversations (book): https://itrevolution.com/product/agile-conversations/ Drive (book): https://www.danpink.com/books/drive/ Radical Candor (book): https://www.radicalcandor.com/the-book/ The Team Canvas (technique): https://theteamcanvas.com/ The Enginer/Manager Pendulum (article): https://charity.wtf/2017/05/11/the-engineer-manager-pendulum/ Retromat (tool for running retrospectives): https://retromat.org/ You can find Milan on: LinkedIn: https://www.linkedin.com/in/milan-brown/ You can find Stephen on: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Finding Tech Work with Leon Adato (Episode 95) 36:26
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Play Later Play Later Lists Like LikedSend us a text This week Leon Adato and I break down the state of applying for roles in tech. We cover... 📝 What a resume or CV is and is not 🤝 Leveraging your connections rather than relying on applying cold 🪄 How most job descriptions are works of fiction 🦾 White-fonting to game AI resume assessment 🧪 Experimental ways we could recruit ...and our pitch for Kubernetes the Rock Opera (and much more) You can find Leon's job postings weekly on his website: https://www.adatosystems.com/category/joblistings/ You can find Leon on: LinkedIn: https://www.linkedin.com/in/leonadato/ Bluesky: https://bsky.app/profile/leonadato.bsky.social You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Getting a Start in SRE with Priyam Kumar (Episode 94) 31:09
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Play Later Play Later Lists Like LikedSend us a text This week Priyam Kumar shares his story of moving from a massive organisation to a startup and the challenges and growth that came from that. We discuss... 🪖 War stories and examples of production incidents 🩹 The "hacks" we build to keep things running (and how maybe that's just normal) 😎 Keeping it simple... YAGNI (You Ain't Gonna Need It!) 🧯 The perils of getting stuck in reactive mode 📖 Areas of of learning if you want to get into SRE ...and much much more. You can find Priyam on: LinkedIn: https://www.linkedin.com/in/priyam-kumar/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 SRE Leadership with Michelle Casey (Episode 93) 39:29
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Play Later Play Later Lists Like LikedSend us a text This week Michelle Casey shares her insights as a 'head of' engineering manager in the SRE context. This was one of my favourite conversations on the podcast so far. We cover topics such as... 🤷🏽 Why move into leadership? 👁️ Learning from other leaders 💎 What is unique about SRE leadership? 👑 Women in engineering leadership ...and we go through some feedback I got as a leader recently. Resources that Michelle mentions during the episode: The Five Dysfunctions of a Team (book): https://www.tablegroup.com/topics-and-resources/teamwork-5-dysfunctions/ The Phoenix Project (novel): https://itrevolution.com/product/the-phoenix-project/ The Unicorn Project (novel): https://itrevolution.com/product/the-unicorn-project/ How Complex Systems Fail (website): https://how.complexsystems.fail/ How Your Systems Keep Running Day After Day (talk): https://www.youtube.com/watch?v=xA5U85LSk0M The Curse of the Systems Thinker (article): https://blog.relyabilit.ie/the-curse-of-systems-thinkers/ Confessions of an SRE Manager (talk): https://www.usenix.org/conference/srecon23americas/presentation/hatch Gender Decoder (website): https://gender-decoder.katmatfield.com/ You can find Michelle on: LinkedIn: https://www.linkedin.com/in/michelle-casey-00b39837/ Steve Licks Instagram: https://www.instagram.com/tailsofstevielicks?igsh=MWFhenVzdzh6Zmtudw%3D%3D You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Observability Maturity with Ádám Tóth (Episode 92) 30:09
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Play Later Play Later Lists Like LikedSend us a text This week Adam and I get philosophical about what constitutes maturity in the field of observability. We tackle questions such as... 💸 Does your org treat observability as a cost centre or a value add? 🔥 Are you using observability reactively to solve problems? Or proactively to build better products and services? 👤 Is your observability connected to your users and business in a meaningful way? 🌐 Is monitoring the social media sentiment of your product part of observability? ...and much more. You can find Adam at: LinkedIn: https://www.linkedin.com/in/adam-toth-innovateq/ InnovaTeQ website: https://innovateq.io/ I mentioned the 'This Is Fine!' podcast about resilience engineering. Find it on Spotify or at https://www.thisisfinepod.com/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
Send us a text In this episode I explore the challenges of achieving unified observability when integrating with SaaS products and services. I cover: 🌊 The new wave of mega-complex SaaS ⚗️ Challenges integrating SaaS with our observability pipelines 👩🦯 How the lack of SaaS autonomy limits the effectiveness of OpenTelemetry 💰 Paying twice to ingest, store, and search telemetry 📈 Monitoring and predicting SaaS observability costs ...and much more. Shout out to Mark Chiavaroli (and apologies for mispronouncing your surname multiple times), Damian Sharrock, and Reece Hewitt for bouncing ideas on this topic. The 'Is it observable?' series can be found here: https://isitobservable.io/ ...and you can find Henrik on LinkedIn: https://www.linkedin.com/in/hrexed/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Bluesky: https://bsky.app/profile/slightreliability.bsky.social YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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Slight Reliability
1 Non-Prod Reliability Engineering + 2024 Wrap (Episode 90) 18:13
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Play Later Play Later Lists Like LikedSend us a text This week I check in and give an update on work, life, and my attempts at bringing to life SRE practices in the world of non-production environment management. You can find the official Slight Reliability podcast website at: https://slightreliability.com/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.…
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Slight Reliability
1 Slight Reliability Episode 89 - Blameless Post-mortems with Karanveer Anand 26:06
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Play Later Play Later Lists Like LikedSend us a text This week I'm joined by Karanveer Anand, SRE Technical Program Manager at Google to discuss blameless post-mortems. We cover: 🦅 The recent Crowdstrike outage and their public post-mortem 🚑 When do we do a blameless post-mortem? 😕 How do we do a blameless post-mortem? ✅ How do we make sure action items are followed through? 📰 The power of learning from post-mortems created by other teams and orgs ...and much more. You can find Karanveer on LinkedIn: https://www.linkedin.com/in/karanveer/ You can find Crowdstrike's preliminary post incident report here: https://www.crowdstrike.com/blog/falcon-content-update-preliminary-post-incident-report/ You can find the official Slight Reliability podcast website at: https://slightreliability.com/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.…
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Slight Reliability
1 Slight Reliability Episode 88 - OpenTelemetry Revisited with Zach Michel 26:51
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Play Later Play Later Lists Like LikedSend us a text This week Zach Michel from https://middleware.io/ and I discuss the state of OpenTelemetry and what it means to adopt it. We cover: 🌩️ Achieving observability in a SaaS world 🥫 Context propagation - the magic sauce of OTEL 🚪 The telemetry gateway concept and leveraging the OTEL collector 🪵 The state of OpenTelemetry logging 🫂 Making use of the OpenTelemetry community ...and much more. You can find Zach on LinkedIn: https://www.linkedin.com/in/zamichel/ You can find the official Slight Reliability podcast website at: https://slightreliability.com/ For a list of ways to interact with the OpenTelemetry community go to: https://opentelemetry.io/community/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.…
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Slight Reliability
1 Slight Reliability Episode 87 - Measuring the value of SRE with Artem Yakimenko 35:33
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Play Later Play Later Lists Like LikedSend us a text In Episode 80 Niall Murphy talked about the need for SREs to be better at articulating the value of our work. In this episode I'm joined by ex-Googler and Engineering Director (SRE) at Culture Amp Artem Yakimenko about how we might achieve this. We discuss both quantifiable and qualitative approaches including leveraging the untapped data in support tickets, customer sentiment and rankings, the relationship between finance and performance, the link between user design and performance, and so much more. Books mentioned in the episode: 100 Things Every Designer Needs to Know About People By Susan Weinschenk https://www.amazon.com.au/Things-Every-Designer-Needs-People/dp/0321767535 You can find Artem on LinkedIn: https://www.linkedin.com/in/temikus/ You can find the official Slight Reliability podcast website at: https://slightreliability.com/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.…
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Slight Reliability
1 Slight Reliability Episode 86 - Evolving SLOs with Dom Finn 25:57
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Play Later Play Later Lists Like LikedSend us a text In the world of SRE we constantly talk about defining SLOs, but what about evolving them over time? This week I chat with SRE Tech Lead Dom Finn about just that. We cover the relationship between reliability and user analytics, latency classes as a way to speak SLOs with business stakeholders, the role of NFRs and how the thresholds differ from SLOs, and much more. Books mentioned in the episode: The Beginning of Infinity: Explanations That Transform the World By David Deutch https://www.amazon.com.au/Beginning-Infinity-Explanations-Transform-World/dp/0143121359 Turn The Ship Around! By David Marquette https://davidmarquet.com/turn-the-ship-around-book/ You can find Dom on LinkedIn: https://www.linkedin.com/in/dom-finn/ You can find the official Slight Reliability podcast website at: https://slightreliability.com/ You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre This episode was sponsored by SquaredUp. SquaredUp combines all your data with awesome dashboards, analytics, health rollup, and notifications, into a unified observability portal. Using a data mesh architecture, SquaredUp is a beautifully simple way to get instant access to the insights that matter, whenever you need them. If you want to know more head over to https://squaredup.com/ to sign up for your free account.…
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Slight Reliability
1 Slight Reliability Episode 85 - Feeling SaaSsy 11:08
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Play Later Play Later Lists Like LikedSend us a text This week I talk about the impact of SaaS-first technology strategies on the work of an SRE. I pose questions about observability, ownership, on-call, and how much control we have over reliability. You can find the Bleeding Tech blog on Medium: https://medium.com/@stownshend You can find Stephen at: LinkedIn: https://www.linkedin.com/in/stephentownshend/ Twitter: https://twitter.com/the_kiwi_sre YouTube: https://www.youtube.com/c/SlightReliability Instagram: https://www.instagram.com/slight_reliability/ TikTok: https://www.tiktok.com/@the_kiwi_sre…
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