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Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by Smile With Shea. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Smile With Shea or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode , I talk about where I’ve been these last few months. Pt.2 of my long long long return episode. Follow me on Instagram @shea_shepy.
Content provided by Smile With Shea. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Smile With Shea or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode , I talk about where I’ve been these last few months. Pt.2 of my long long long return episode. Follow me on Instagram @shea_shepy.
In this episode, I talk about Kendrick’s Super Bowl PERFORMANCE , Drake, and the current dismantling of DEI in America. Follow me on Instagram and ALL social media platforms @shea_shepy.
Welcome to the NEW and improved Smile With Shea! In this episode, I talk about my long hiatus and the state of the world as we know it. Follow me on Instagram @shea_shepy.
In this episode, I talk about the BELOVED 99 Cents Only Stores closing, Country music, and much much more. Follow me on all social media platforms @shea_shepy.
In this episode, I talk about D Trumps gold shoes , and we have a Malcolm MacDonald (Man with a “P” on his arm) update ! Follow me on all social media platforms @shea_shepy.
In this episode, I talk about 4th grade Richards, Trump, and loosening up during this Pandemic ( I wore a mask )... Follow me on Instagram @shea_shepy .
In this episode, I talk about Elon Musk putting my hometown ( Hawthorne, CA) on the map, and the effects of popping fireworks in your 40's. Follow me on Instagram @shea_shepy .
In this episode, I continue to talk about what's going on in this wild wild world. I also talk about the protest for the killings of innocent Black Lives that were lost due to police brutality and prejudice . Read Marvin Gaye's What's Going On Lyrics! Follow me on Instagram @shea_shepy.
In this episode, I talk about what’s going on in this wild world. Love>Hate. Read Marvin Gaye’s What’s Going On Lyrics. Follow me on Instagram @shea_shepy
In this episode, I talk about bugs bothering the f@‘k out of me, and I also discuss a few current events from the week. Follow me on Instagram @shea_shepy !
In this episode, I talk about neighborhood hookers, Coachella, Fyre Fest , and how to stay sane during this quarantine. Follow me on Instagram @ shea_shepy !
Welcome to Smile With Shea. Follow me on Instagram @shea_shepy !
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