Episode 12: The Art Of Customer Service Smoke Break

3M ago 4:00

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Smoke Break - Episode 12: The Art of Customer Service

Episode Duration: 8 minutes

Join host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty.

Episode Overview

Master key customer service leadership:

Setting service standards
Customer interaction fundamentals
Complaint handling techniques
Team empowerment strategies
Continuous improvement approaches

Customer Engagement Fundamentals

Learn to implement:

Effective greeting protocols
Active listening techniques
Body language awareness
Attentive service delivery
Consistent experience creation

Complaint Resolution

Develop approaches for:

Listen-first methodology
Professional detachment
Solution-focused responses
Empathetic communication
Service recovery opportunities

Team Leadership

Master techniques for:

Service standard modeling
Decision-making empowerment
Knowledge building
Task balancing guidance
Performance recognition

Prioritization Skills

Create frameworks for:

Customer-first focus
Task management during service
Response time optimization
Team resource allocation
Situational decision-making

Assistant Manager Action Item

This week's service enhancement task:

Select one service aspect for improvement
Create implementation strategy
Model behavior for team
Provide feedback on performance
Measure customer response

Resources Mentioned

Visit cstorethrive.com for additional customer service resources

Next Episode Preview

Stay tuned for more strategies to enhance your management effectiveness.

"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.

#ConvenienceStore #CustomerService #RetailManagement #TeamLeadership #ServiceExcellence #RetailSuccess

24 episodes