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Episode 14: Building a Customer Service Dream Team
Manage episode 475342246 series 3628761
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Smoke Break - Episode 14: Building a Customer Service Dream Team
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers outstanding customer service. Learn how to train, motivate, and lead your staff to create memorable customer experiences.
Episode Overview
Master team development approaches:
- Continuous training techniques
- Example-based learning methods
- Role-play implementation
- Cross-training benefits
- Recognition systems
Ongoing Training Strategies
Learn to implement:
- Weekly coaching sessions
- Success story sharing
- Challenging situation discussions
- Consistent skill reinforcement
- Progressive skill development
Example-Based Learning
Develop approaches for:
- Highlighting successful interactions
- Real-time positive feedback
- Teachable moment identification
- Peer learning opportunities
- Service standard demonstrations
Practical Skill Development
Master techniques for:
- Scenario-based role-playing
- Common situation practice
- Confidence building exercises
- Service recovery training
- Customer interaction preparation
Team Motivation
Create systems for:
- Recognizing outstanding service
- Public acknowledgment
- Achievement celebration
- Positive reinforcement
- Service excellence culture
Assistant Manager Action Item
This week's team building task:
- Implement "Customer Service Star of the Week"
- Select exceptional service provider
- Share success story with team
- Display recognition visibly
- Monitor impact on team motivation
Resources Mentioned
- Visit cstorethrive.com for additional team development resources
Next Episode Preview
Stay tuned for more strategies to enhance your management effectiveness.
"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #CustomerService #TeamDevelopment #RetailManagement #LeadershipSkills #StaffTraining
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