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Episode 16: Product Knowledge - Your Secret Weapon
Manage episode 477777671 series 3628761
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Smoke Break - Episode 16: Product Knowledge - Your Secret Weapon
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase.
Episode Overview
Master essential product knowledge elements:
- Inventory awareness techniques
- Product detail expertise
- Alternative recommendations
- Systematic learning approaches
- Team knowledge development
Store Navigation Mastery
Learn to implement:
- Daily store walkthrough routines
- Product location memorization
- New item awareness
- Promotional display familiarity
- Layout change monitoring
Product Detail Expertise
Develop approaches for:
- Understanding product features
- Freshness monitoring
- Quality assessment
- Customer preference matching
- Comparative product knowledge
Alternative Recommendations
Master techniques for:
- Substitution suggestions
- Comparable product identification
- Out-of-stock solutions
- Cross-category recommendations
- Value proposition communication
Knowledge Building Systems
Create frameworks for:
- Sectional expertise development
- Progressive learning strategies
- Information retention techniques
- Practical application methods
- Team knowledge sharing
Assistant Manager Action Item
This week's knowledge building task:
- Select one store section
- Develop complete product expertise
- Document key selling points
- Create alternative recommendations
- Progress to new section daily
Resources Mentioned
- Visit cstorethrive.com for additional product knowledge resources
Next Episode Preview
Stay tuned for more strategies to enhance your management effectiveness.
"Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence
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